Dexter Avery
Hanover
Summary
A hardworking and enthusiastic College Student working towards an Associate in Business. Very experienced with being a leader/teammate and I am dedicated to becoming a dependable and valuable team member.
Overview
4
4
years of professional experience
Work History
Service Leader
Chipotle
Hanover, PA
01.2025 - Current
- Oversaw daily operations, ensuring adherence to food safety standards and company policies.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Managed inventory levels
- Implemented new procedures for order accuracy, improving customer satisfaction ratings.
- Collaborated with management to develop strategies for increasing sales during peak hours.
- Coordinated staff schedules, ensuring adequate coverage during high-demand periods.
- Enhanced team performance by conducting regular training sessions on service techniques and product knowledge.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
- Identified areas for improvement in company-wide service standards through regular audits and feedback analysis.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
Server
Texas Roadhouse
Hanover
10.2023 - 06.2024
- Developed efficient methods for accurately taking orders and delivering food to customers in a timely manner.
- Developed strong relationships with customers by providing excellent customer service, resulting in an increase in repeat business.
- Demonstrated knowledge of restaurant policies and procedures, resulting in improved operational efficiency.
Lawn Care Business
Self Employed
Hanover
03.2022 - 09.2022
- Created a thriving and profitable lawn care business with a couple of friends.
- Created advertisements such as posters, social media posts, and even went door to door.
- These advertisements led to us gaining a large amount of customers.
- Ran this business from the spring until early fall.
Education
Associates - Bussines
Harrisburg Area Community College
Gettysburg06-2026
Skills
- Ability to Work Under Pressure
- Fast Learner
- Leadership
- Communication
- Customer Service
- Adaptability
- Time Management Skills
- Real Estate Procedures
- Marketing Techniques
- Multitasking Skills
Timeline
Service Leader
Chipotle
01.2025 - Current
Server
Texas Roadhouse
10.2023 - 06.2024
Lawn Care Business
Self Employed
03.2022 - 09.2022
Associates - Bussines
Harrisburg Area Community College