Litzy Lozano
Dallas,TX
Summary
Dynamic retail leader with a proven track record in customer service, team management, and operational efficiency. Skilled in driving measurable results, including reducing turnover and increasing customer satisfaction, while fostering welcoming environments and optimizing sales. Fluent in Spanish and English, with a passion for creating exceptional experiences for both teams and customers.
Overview
4
4
years of professional experience
Work History
Manager
Alto Quick Stop (Siddique USA, Inc.)
07.2024 - Current
- Led a team of 4-5 employees, implementing training and mentoring programs that reduced turnover by 60% and increased productivity through strategic cross-training.
- Boosted customer satisfaction by 40% through proactive communication, swift dispute resolution, and consistent service quality.
- Spearheaded a sales growth initiative, achieving a 10-15% increase through innovative promotional strategies that maintained high customer engagement.
- Optimized inventory management, reducing waste and ensuring stock availability, which contributed to a 5% cost reduction in supplier contracts.
- Championed full compliance with safety, environmental, and fuel handling regulations, ensuring no incidents or accidents and passing all inspections with zero violations.
- Implemented strategic solutions to address theft and inefficiencies, reducing operational costs by 15-20% through effective prevention and process improvements.
- Managed multiple tasks efficiently, exemplified by securing a new contractor within a week after an unexpected termination.
- Proactively identified equipment malfunctions and implemented timely repair or replacement solutions, ensuring continuous operational efficiency.
Head Hostess
Main Street Sweepstakes
08.2023 - 06.2024
- Led and trained front-of-house staff to uphold high service standards and team efficiency.
- Optimized seating processes to reduce guest wait times through efficient table management, improving service flow.
- Transformed tense guest encounters into memorable experiences, turning dissatisfied visitors into loyal patrons by addressing complaints with finesse and a warm, game-room flair.
- Built strong relationships with returning guests, fostering loyalty and increasing repeat business through personalized service.
- Stepped in during peak hours to support servers, ensuring seamless service and team efficiency during high-traffic periods.
- Executed opening and closing procedures with meticulous attention to detail, maintaining a clean and operationally ready environment.
- Contributed to staff meetings by sharing customer feedback and collaborating on operational improvements, driving team performance and service quality.
- Increased daily customer numbers by 20%~ through the creation and execution of daily, weekly, and monthly promotions that kept the game room experience fresh and exciting.
- Leveraged bilingual skills (Spanish/English) to provide exceptional service to diverse guests
- Cultivated a lively and engaging atmosphere by organizing themed events and interactive activities, ensuring a consistently fun and thrilling experience for guests.
Sales Associate
Five And Below
08.2021 - 12.2021
- Strategically arranged merchandise displays to maximize visual appeal and customer interaction, leading to a noticeable increase in sales of featured products.
- Accurately handled cash, credit, and digital payments, ensuring error-free transactions and consistently balancing the cash drawer at the end of each shift.
- Provided friendly and efficient service, contributing to a positive shopping experience and encouraging repeat visits.
- Efficiently processed returns, exchanges, and refunds, ensuring customer satisfaction while strictly adhering to company policies.
- Maintained a consistently clean and organized work environment, creating a pleasant atmosphere for customers and co-workers.
Education
Hillcrest Highschool
9924 Hillcrest Rd Dallas, TX 75230 United StatesSkills
- Customer Service
- Team Leadership
- Time Management
- Decision-Making
- Retail Operations
- Employee Training
- Sales & Product Knowledge
- Conflict Resolution
- Cash Handling
- Business Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
References to validate & verify my experience and efforts.
- Sabrina J. Siddique - CEO of Siddique USA, Inc.
(903) 424-1455
- Amier A. Siddique - Owner & Investor of Siddique USA, Inc.
(725) 277-2330
- Ayo Samal - Employer at Main Street sweepstakes.
(817) 666-0064
- Lavonia - Employee/Subordinate
(832) 340-6682
- Nakeisha T. - Employee/Subordinate
(936) 235-0933
- Angela M. - Employee/Subordinate
(936) 955-4594
Timeline
Manager
Alto Quick Stop (Siddique USA, Inc.)
07.2024 - Current
Head Hostess
Main Street Sweepstakes
08.2023 - 06.2024
Sales Associate
Five And Below
08.2021 - 12.2021
Hillcrest Highschool