Litzy Moran
Miami,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Case Manager
Valencia & Torres Law
04.2021 - Current
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Contacted clients to schedule appointments and discuss progress of cases.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Communicated pertinent information to clients via phone, email, and mail.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Receptionist
A Flair For Hair
12.2018 - 04.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
High School Diploma -
American High School Academy
10300 SW 72nd StAssociate of Arts - Law (Pre-Law)
Miami Dade College
Miami, FL08.2024
Skills
- Problem Resolution
- Excellent Communication
- Fluent in Spanish
- Team Management
- Health History Documentation
- Records Management
- Case Management
Timeline
Case Manager
Valencia & Torres Law
04.2021 - Current
Receptionist
A Flair For Hair
12.2018 - 04.2021
High School Diploma -
American High School Academy
Associate of Arts - Law (Pre-Law)
Miami Dade College
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