Summary
Overview
Work History
Education
Skills
Timeline
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Litzy Moran

Miami,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Case Manager

Valencia & Torres Law
04.2021 - Current
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.

Receptionist

A Flair For Hair
12.2018 - 04.2021
  • Kept reception area clean and neat to give visitors positive first impression.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Organized, maintained and updated information in computer databases.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

High School Diploma -

American High School Academy
10300 SW 72nd St

Associate of Arts - Law (Pre-Law)

Miami Dade College
Miami, FL
08.2024

Skills

  • Problem Resolution
  • Excellent Communication
  • Fluent in Spanish
  • Team Management
  • Health History Documentation
  • Records Management
  • Case Management

Timeline

Case Manager

Valencia & Torres Law
04.2021 - Current

Receptionist

A Flair For Hair
12.2018 - 04.2021

High School Diploma -

American High School Academy

Associate of Arts - Law (Pre-Law)

Miami Dade College

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Litzy Moran