IndiaSanaa Gordon

• Assisted clients with activities of daily living, including mobility support, personal care, and household tasks
• Supported clients in maintaining independence and safety within their home environment
• Coordinated schedules and services with families, caregivers, and agency staff
• Monitored client needs and reported changes or concerns to supervisors or care coordinators
• Built trusting relationships with clients and families through compassionate, respectful care
• Followed individualized service plans and agency policies to ensure consistent support
• Documented daily activities, observations, and service delivery accurately
• Ensured client dignity, privacy, and confidentiality at all times
• Responded calmly and effectively to client concerns or unexpected situations

Customer & Technical Support

• Delivered high quality customer and technical support via phone, email, and chat, ensuring timely and accurate issue resolution
• Diagnosed and resolved hardware, software, and connectivity issues across multiple platforms
• Maintained a customer-focused approach while handling high volume support requests

Billing & Account Support

• Assisted customers with billing inquiries, payment issues, refunds, and account adjustments
• Investigated and resolved billing discrepancies while ensuring compliance with company policies
• Clearly explained charges, invoices, and account changes to customers

Security Systems & Camera Troubleshooting

• Diagnosed and resolved security system and camera issues
• Guided customers through installation, configuration, and system optimization
• Resolved issues related to camera connectivity, recording, alerts, and remote access

Escalations & Problem Resolution

• Handled complex and escalated cases with professionalism and efficiency
• Collaborated with internal teams to resolve advanced technical or account-related issues
• De-escalated customer concerns while maintaining high satisfaction levels
• Documented cases accurately in ticketing and CRM systems
• Followed troubleshooting workflows and knowledge base articles to ensure consistent support
• Met or exceeded performance metrics including resolution time and customer satisfaction