Litzy Sosa
Marietta, GA,GA
Summary
Dynamic Account Specialist with a proven track record at Coregistics, excelling in client satisfaction and relationship building. Skilled in account administration and effective communication, I resolved complex issues, enhancing client loyalty. Recognized for exceptional organizational skills, I thrive in fast-paced environments, driving team success and delivering tailored solutions.
Overview
6
6
years of professional experience
Work History
Account Specialist
Coregistics
Acworth, GA
10.2024 - 08.2025
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Collaborated with cross-functional teams to design custom solutions, meeting unique client needs and driving satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
Shipping and Receiving Clerk
Coregistics
Acworth, GA
07.2023 - 10.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
Key Holder
Garage Clothing Store
Kennesaw, GA
06.2021 - 09.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Lead Supervisor
Papayaclothing
Woodstock, GA
11.2019 - 03.2021
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
Education
High School Diploma -
Woodstock High School
Woodstock, GASkills
- Account administration
- Customer relationship development
- Microsoft office proficiency
- Customer engagement
- Client engagement
- Schedule coordination
- Due diligence
- Excellent communication
- Cash handling
- Team building
- Opening and closing procedures
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Self motivation
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Account Specialist
Coregistics
10.2024 - 08.2025
Shipping and Receiving Clerk
Coregistics
07.2023 - 10.2024
Key Holder
Garage Clothing Store
06.2021 - 09.2022
Lead Supervisor
Papayaclothing
11.2019 - 03.2021
High School Diploma -
Woodstock High School