Liv McClain
Eugene,OR
Summary
Guest oriented and high-energy team player, with strong multitasking skills. Approaches each day with enthusiasm and patience. Ability to handle demanding guests or customers, and difficult situations with professionalism and repose.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Guest Services Representative
Inn At The 5th
Eugene, OR
2024.03 - Current
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Enhanced customer experiences by providing personalized wine recommendations based on individual preferences.
Front Desk Clerk
Courtyard By Marriott
Denver, CO
04.2023 - 12.2024
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Used internal software to process and streamline reservations, check-ins and check-outs.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns in person and online resulting in repeat business.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Aquatic Specialist
Aquamart
Lakewood, CO
04.2021 - 04.2023
- Cared for over 200 individual animals
- Opened and closed storefront successfully alone or with coworkers
- Trained staff members to complete tasks and follow safety procedures
- Completed many daily tasks while attending to multiple customers
- Engaged customers about products, prices and livestock questions
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs
- Collaborated with other staff in developing new promotional activities
- Improved aquatic habitat quality by conducting regular water quality assessments and implementing appropriate treatments.
Education
Bachelor of Arts - Business Administration And Management
University of Oregon
Eugene, OR 09.2023 - Current
Bachelor of Arts - Spanish
University of Oregon
Eugene, OR 09.2023 - Current
Skills
- Customer Service
- Conflict Resolution
- Cash Handling
- Hospitality Services
- Reservation Management
- FOSSE Systems
Languages
Spanish
Full Professional
Timeline
Guest Services Representative
Inn At The 5th
2024.03 - Current
Bachelor of Arts - Business Administration And Management
University of Oregon
09.2023 - Current
Bachelor of Arts - Spanish
University of Oregon
09.2023 - Current
Front Desk Clerk
Courtyard By Marriott
04.2023 - 12.2024
Aquatic Specialist
Aquamart
04.2021 - 04.2023