Olivia Martinez
Tacoma,WA
Summary
Having experienced a variety of different jobs, I am a versatile candidate with excellent work ethic, committed to the utmost level of customer service & hospitality. In times of stress or fast-paced environments, it is my nature to cultivate a calm poise. While being energetic and personable, I maintain a professional and well-spoken demeanor, leaving customers more than satisfied. Essentially, I am a well rounded applicant with reliable characteristics and skills.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
San Vicente Bungalows
West Hollywood, CA
12.2021 - 01.2023
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Responded to inquiries and room requests made online, by phone and via email.
Assistant Creative Director
MASKLA
Los Angeles, CA
09.2021 - 04.2022
- Provided direction and supervision for team of art directors and designers.
- Met customer needs and accomplished creative visions by overseeing strategic, focused campaigns.
- Supported projects by developing and producing promotional content such as reels, and other social media posts.
- Planned album photo sessions, including selecting photographers, stylists and hair and makeup artists.
- Supervised photoshoots to verify completion of quality deliverables.
Model Ambassador
MASKLA
Los Angeles, CA
09.2021 - 04.2022
- Upheld high standards of professionalism in high-stress environments.
- Cultivated relationships with a handful of professional photographers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Modeled for long periods of time in particularly hot and cold temperatures, while maintaining a positive attitude.
- Encouraged and uplifted other models working.
Private House Cleaner
Independent
City of Los Angeles, CA
06.2018 - 12.2021
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Performed linen washing, dishwashing, vacuuming, dusting and mopping.
- Interacted positively with residents while cleaning apartments and common areas.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
Personal Assistant
Leona Colegrove
Seattle, WA
09.2018 - 01.2022
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Prepared homes for clients prior to arrival from business trips and vacations.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls while recording accurate messages.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated company websites, accounts and social media outlets to promote marketing and brand awareness.
- Managed household inventory and maintenance schedules.
Server
Qdoba
Seattle, WA
09.2019 - 04.2020
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Set up and performed initial prep work for burritos, bowls, and quesadillas.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Recorded customer orders and communicated clearly to confirm each order.
Education
Associate of Arts -
North Seattle Community College
Seattle, WA06.2021
Some College (No Degree) - General Education
Seattle Central Community College
Seattle, WASome College (No Degree) - Music Therapy
Cerritos College
Norwalk, CASkills
- Multitasking and prioritization
- Use of Microsoft Word, Excel, and Outlook
- Ability to work under pressure
- Quick learner
- Meticulous organization efficiency
- Service-oriented mindset
- Kind, positive, and bright attitude
- Schedule and calendar management along with time management
- Professional and mature
- Exceptional people skills
Languages
Spanish
Limited
French
Limited
Italian
Limited
English
Native/ Bilingual
Timeline
Front Desk Agent
San Vicente Bungalows
12.2021 - 01.2023
Assistant Creative Director
MASKLA
09.2021 - 04.2022
Model Ambassador
MASKLA
09.2021 - 04.2022
Server
Qdoba
09.2019 - 04.2020
Personal Assistant
Leona Colegrove
09.2018 - 01.2022
Private House Cleaner
Independent
06.2018 - 12.2021
Associate of Arts -
North Seattle Community College
Some College (No Degree) - General Education
Seattle Central Community College
Some College (No Degree) - Music Therapy
Cerritos College
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