Liv Shafier
Indianapolis,IN
Overview
1
1
Language
1
1
year of professional experience
Work History
Hostess/Busser/Food Runner
Applebee's
Mishawaka, Indiana
08.2025 - 11.2025
- Greeted guests warmly upon arrival, seating them promptly.
- Served food to guests at their tables, maintaining efficiency.
- Prepared tables for new guests by cleaning and resetting them promptly.
- Managed waitlists and communicated table availability to enhance guest experience.
- Handled phone calls and reservation requests to ensure smooth operations.
- Kept host stand organized with menus, seating charts, and guest materials.
- Addressed guest concerns courteously and escalated issues to management when necessary.
Hostess/To-go Specialist/Busser
Papa Vino's Italian Kitchen
Mishawaka, Indiana
07.2024 - 06.2025
- Managed phone calls for reservations, takeout orders, and guest inquiries, ensuring efficient communication and guest satisfaction.
- Guided guests to tables and provided menu introductions.
- Communicated table status with servers and kitchen staff.
- Maintained clean host stand, menus, and front entry area.
- Handled guest issues in person and over the phone.
- Helped servers take orders and run food.
- Delivered training sessions for new employees on company policies and procedures, fostering a knowledgeable and compliant team.
- Promoted from busser to higher positions within a short timeframe, reflecting adaptability and capability in handling increased responsibilities.
Education
High School Diploma -
Marian High School
Mishawaka, IN05-2026
Skills
- Reservation management
- Takeout order processing
- Table management
- Guest relations
- Customer service
- Phone etiquette
- Greeting guests
- Server support
- Restaurant operations
- Team collaboration
- Team onboarding
- Effective multitasking
- Quick decision-making
- Stress management
- Conflict resolution
- Calm demeanor
- Patience and empathy
- Efficient collaboration
Languages
German
Limited
Timeline
Hostess/Busser/Food Runner
Applebee's
08.2025 - 11.2025
Hostess/To-go Specialist/Busser
Papa Vino's Italian Kitchen
07.2024 - 06.2025
High School Diploma -
Marian High School