Livan Gomez Gonzalez
Lehigh Acres,FL
Summary
Dynamic manager with a proven track record at KFC, excelling in team leadership and customer service. Skilled in training and development, I enhanced operational efficiency and employee performance. Adept at problem resolution and inventory management, I fostered a collaborative environment that improved customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
KFC
Miami Gardens, Florida
06.2024 - 08.2025
- Supervised daily operations to ensure efficient restaurant workflow.
- Trained team members on food safety and service standards.
- Managed inventory levels and ordered supplies as needed.
- Developed staff schedules to optimize labor resources.
- Implemented training programs for new hires on customer service techniques.
- Conducted performance evaluations and provided feedback to employees.
- Addressed customer complaints to enhance satisfaction and loyalty.
- Coordinated promotional events to boost store visibility and engagement.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
Dispatcher
LLC Fashion
Miami , FL
01.2024 - 06.2024
- Coordinated dispatch operations for timely delivery of goods and services.
- Managed communication between drivers and clients to ensure clear instructions.
- Addressed customer inquiries regarding delivery status and logistics issues.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
Certified Phlebotomist - Phlebotomy And Laboratory
Zeal Technical Institute
Fort Myers, FL09-2025
High School Diploma -
American Senior High School
Miami, Florida05-2025
Skills
- Venipuncture techniques
- Proper tube handling
- Knowledge of tube colors
- Laboratory testing protocols
- Personal Protective Equipment (PPE) usage
- Specimen collection
- Specimen processing
- Effective communication
- Active listening
- Patience
- Professionalism in patient care
- Teamwork
- Leadership
- Strong organizational abilities
- Time management abilities
- Blood collection
- Laboratory safety
- Inventory management
- Team leadership
- Time management
- Problem resolution
- Training and development
- Business administration
- Decision-making
- Performance evaluations
- Safety procedures
- Work prioritization
- Disciplinary techniques
- Customer service
- Patient care
- Laboratory procedures
- Patient preparation
- Capillary puncture
- Quality control
- Venipuncture
- Hemoglobin testing
- Order of draw
- Laboratory procedures understanding
- Patient confidentiality
- Specimen collection and storage
- Specimen preparation
- Anatomy and physiology
- Specimen handling
- Blood transfusions
- Medical records handling
- Butterfly needle technique
- Proper labeling
- Syringe method
- Diagnostic testing
- Medical records maintenance
- Regulatory compliance
- Venipuncture and capillary puncture
- Medical records management
- Phlebotomy Procedure Adaptation
- Attention to detail
- Teamwork and collaboration
- Standardized testing
Certification
Certified Phlebotomist
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Manager
KFC
06.2024 - 08.2025
Dispatcher
LLC Fashion
01.2024 - 06.2024
Certified Phlebotomist - Phlebotomy And Laboratory
Zeal Technical Institute
High School Diploma -
American Senior High School