Livia Lavoie
Gilbert,AZ
Summary
Adaptable professional with 5+ years of experience and a proven knowledge of sales maximization, union contracts and their challenges, vendor relations, catering, finance in a fully subsidized account and menu designer. Managed multiples business dining cafes and catering departments. Looking for new and exciting opportunities to advance and grow my career.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Food Service & Catering Director
Aramark Food Service Management
Tempe, AZ
11.2024 - Current
- Implemented strategic improvements to elevate customer satisfaction and food quality by 20% over a three-month period. Ensuring seamless integration with client requirements and operational efficiency.
- Create and launch menu concepts focus on trends, sustainability, local ingredients, and dietary restrictions.
- Developed and implemented onboarding programs for new hires, emphasizing customer experience and teamwork in service delivery.
- Lead, mentor, engage and develop teams to maximize their contributions.
- Recruiting, training, coaching and managing performance.
- Identify mistakes in preparation of service of food.
- Work closely with Executive Chef to ensure food and service are up to client's standards.
MULTI-SITE FOOD SERVICE DIRECTOR
ARAMARK – LIFEWORKS AT JP MORGAN CHASE
07.2023 - Current
- Oversee the culinary program of Arizona sites
- Ensure financial targets are being met.
- Point of escalation for unsolved issues.
- Responsible for opening and rebranding multiple cafes
- Weekly and monthly financial reports
FOOD SERVICE DIRECTOR
ARAMARK – NATIONAL ACCOUNTS AT EDWARD JONES
TEMPE, AZ
01.2018 - 06.2023
- Responsible for the operation and financials of two cafes, catering department of the training center.
- Ensure financial targets are being met.
- Daily, monthly and end of the year budget plan projections.
- Prepare bank deposits by compiling data from cashiers, verifying, and balancing receipts, depositing cash, checks, and other forms of payment.
- Identify client needs and communicate operational progress.
- Monitor food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
FOOD SERVICE & CATERING DIRECTOR
ARAMARK - LIFEWORKS AT NVIDIA
SANTA CLARA, CA
05.2016 - 12.2017
- Responsible for the operations of the main cafe and catering department.
- Directed planning and organization of VIP events at NVIDIA, facilitating prestigious functions at the CEO's home.
- Consistently increase monthly sales. Increased catering sales 250k in 6 months.
- Bi-weekly catering meeting with client and administrators.
- Identify client needs and effectively communicate operational progress.
BANQUET MANAGER
ARAMARK AT SANTA CLARA CONVENTION CENTER
SANTA CLARA, CA
03.2015 - 05.2016
- Motivate staff to increase their efficiency.
- Coordinated and executed the NFL Private event for Super Bowl 50.
- Responsible for the operations department of the food catering service at the convention center, including setup and execution of banquet events.
- Scheduling staff according to their union contract and disciplining staff.
- Purchasing and receiving; and control inventory according to Aramark compliance.
- Experience with union audits and contract.
Education
MULD PROGRAM – MULTI UNIT LEADERSHIP DEVELOPMENT PROGRAM -
ARAMARK
03-2023
FUNDAMENTALS OF PROJECT PLANNING AND MANAGEMENT - undefined
COURSERA – UNIVERSITY OF VIRGINIA DARDEN SCHOOL OF BUSINESS
05-2020
CERTIFICATE IN EVENTS MANAGEMENT - undefined
CITY COLLEGE OF SAN FRANCISCO
05-2013
BA CULINARY ARTS & FOOD & SERVICE MANAGEMENT - undefined
CENTRO UNIVERSITARIO SENAC
SAO PAULO, BRAZIL12-2007
Skills
- Food safety compliance
- Menu development
- Event planning proficiency
- Food safety
- Team leadership
- Decision-making
- Time management
- Goals and performance
- Relationship building
Certification
- Certified ServeSafe Manager - 2025-2030
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Food Service & Catering Director
Aramark Food Service Management
11.2024 - Current
MULTI-SITE FOOD SERVICE DIRECTOR
ARAMARK – LIFEWORKS AT JP MORGAN CHASE
07.2023 - Current
FOOD SERVICE DIRECTOR
ARAMARK – NATIONAL ACCOUNTS AT EDWARD JONES
01.2018 - 06.2023
FOOD SERVICE & CATERING DIRECTOR
ARAMARK - LIFEWORKS AT NVIDIA
05.2016 - 12.2017
BANQUET MANAGER
ARAMARK AT SANTA CLARA CONVENTION CENTER
03.2015 - 05.2016
BA CULINARY ARTS & FOOD & SERVICE MANAGEMENT - undefined
CENTRO UNIVERSITARIO SENAC
CERTIFICATE IN EVENTS MANAGEMENT - undefined
CITY COLLEGE OF SAN FRANCISCO
FUNDAMENTALS OF PROJECT PLANNING AND MANAGEMENT - undefined
COURSERA – UNIVERSITY OF VIRGINIA DARDEN SCHOOL OF BUSINESS
MULD PROGRAM – MULTI UNIT LEADERSHIP DEVELOPMENT PROGRAM -
ARAMARK