Livia North
Jacksonville,FL
Summary
Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Highly motivated promoting sales to increase revenue while addressing diverse issues. Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment.
Overview
3
3
years of professional experience
Work History
Coordinator
TJX Companies
07.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Utilized proactive communication abilities to resolve employment-related disputes.
Cashier
Winn-Dixie
08.2020 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Fleming Island High School
Orange Park, FL05.2022
Skills
- Document Control
- Customer Service
- Problem Resolution
- Coordination of Administrative Activities
- Critical Thinking
- Active Listening
- Autonomous and Self-Directed
- Cash Handling Accuracy
- Sales Training
- Verbal Communication
Timeline
Coordinator
TJX Companies
07.2022 - Current
Cashier
Winn-Dixie
08.2020 - 07.2021
High School Diploma -
Fleming Island High School