Livier Carreno Rodriguez
Park City,UT
Summary
Dynamic professional with experience as a Lien Coordinator at Rayus Radiology, excelling in patient insurance approvals and enhancing customer satisfaction. Skilled in problem-solving and clear communication, I effectively trained team members and streamlined workflows, contributing to improved operational efficiency and patient loyalty. Bilingual, with a strong foundation in helping and serving any patients/customers.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Lien Coordinator
Rayus Radiology
South Jordan, UT
08.2020 - Current
- Assisted in managing patient scheduling to optimize workflow efficiency.
- Supported team in maintaining approvals from attorneys office to our team
- Coordinated communication between departments to enhance patient experience.
- Monitored patient check-in procedures to streamline administrative tasks.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on best practices and customer service protocols, enhancing team performance.
Sales Associate & Key Holder
Boot Barn
West Jordan
04.2025 - 05.2026
- Enhanced customer satisfaction through personalized product recommendations and exceptional service.
- Managed inventory levels and conducted stock replenishment to ensure product availability.
- Trained new sales associates on company policies, product knowledge, and customer engagement techniques.
- Implemented promotional strategies to boost sales during seasonal events and store launches.
- Analyzed customer feedback to improve service delivery and address concerns promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Lehi Hight School
Lehi, UTLash And Brow Licensing - Beauty
MBLA
Provo, UT05-2026
Skills
- Personnel management
- Employee engagement
- Customer service
- Problem-solving
- Time management
- Clear communication
- Relationship building
- Patient scheduling
- Task prioritization
- Work Planning and Prioritization
- Medical terminology
- Medical billing
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate & Key Holder
Boot Barn
04.2025 - 05.2026
Lien Coordinator
Rayus Radiology
08.2020 - Current
High School Diploma -
Lehi Hight School
Lash And Brow Licensing - Beauty
MBLA