Nailah Jones
Pilgrim Pride
Perry,FL
Summary
Dynamic Onboarding Coordinator at Pilgrim Pride, skilled in employee engagement and training development. Enhanced onboarding processes, resulting in improved retention rates through effective mentorship programs. Proficient in HR software for tracking compliance, while fostering cross-functional teamwork to streamline operations and elevate the new hire experience.
Work History
Onboarding Coordinator
- Supported onboarding processes by preparing orientation materials and resources.
- Assisted new hires with documentation and benefits enrollment.
- Coordinated training schedules to ensure timely onboarding of employees.
- Utilized HR software to track onboarding progress and compliance.
- Facilitated communication between new hires and department managers for smooth transitions.
- Organized feedback sessions to assess onboarding effectiveness and areas for improvement.
- Managed logistical arrangements for orientation events, ensuring a welcoming environment.
- Maintained accurate records of employee onboarding activities and outcomes.
- Conducted regular meetings with department heads to discuss progress of newly onboarded employees and identify areas for improvement.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires.
- Developed customized training materials tailored to individual roles and responsibilities within the organization.
- Enhanced employee retention rates with thorough orientation sessions and consistent followups.
- Established strong relationships with hiring managers to ensure seamless transitions for new employees from recruitment to onboarding stages.
- Evaluated the effectiveness of onboarding programs by tracking employee performance, engagement, and satisfaction levels.
- Oversaw updates to internal documentation related to the onboarding process, keeping information current and accessible for all staff members.
- Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
- Implemented mentorship programs to provide ongoing support for new employees during their first months at the company.
- Assisted in redesigning company orientation materials, resulting in increased understanding of organizational values and goals among new hires.
Deli Manager
- Oversaw daily deli operations, ensuring compliance with food safety standards and quality control measures.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock of fresh ingredients.
- Trained and supervised staff on deli procedures, enhancing team efficiency and service quality.
- Implemented scheduling systems to optimize labor costs while meeting peak customer demands.
- Developed promotional displays to increase visibility of products and boost sales within the department.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience for patrons.
- Conducted regular equipment maintenance checks to ensure operational reliability and safety standards were met.
- Analyzed sales trends to identify opportunities for product assortment adjustments and improved profitability.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Observed quality assurance standards to optimize freshness of deli products.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for Number staff by planning and designating shifts and hours.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
Assistant Manager
- Assisted in managing daily operations, ensuring efficient workflow and high-quality customer service.
- Trained new team members on operational procedures and company standards for optimal performance.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and reduce shortages.
- Implemented training programs that improved team productivity and enhanced service delivery standards.
- Resolved customer complaints effectively, contributing to a positive dining experience and increased satisfaction scores.
- Conducted regular audits of food safety practices, ensuring compliance with health regulations and company policies.
- Collaborated with management on promotional strategies that increased foot traffic during peak hours.
- Streamlined communication between front-of-house and back-of-house teams, enhancing coordination and efficiency in service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Area Supervisor
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained new staff on operational procedures and best practices for efficiency.
- Managed inventory levels, conducting regular audits to maintain accuracy and prevent shortages.
- Coordinated scheduling for team members to optimize resource allocation and workflow.
- Implemented process improvements that enhanced productivity within the team environment.
- Monitored team performance, providing feedback to enhance skills and achieve company goals.
- Developed training materials to facilitate knowledge transfer among team members effectively.
- Resolved operational challenges by collaborating with cross-functional teams for effective solutions.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
Soft Lines Team Lead
- WeseSupervised team operations to ensure efficient workflow and high-quality customer service.
- Developed training materials for onboarding new team members, enhancing their learning experience.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Conducted regular performance evaluations, providing constructive feedback to improve employee skills.
- Collaborated with management to identify areas for process improvement and operational efficiency.
- Coordinated schedules and task assignments, ensuring balanced workloads among team members.
- Resolved customer inquiries and complaints promptly, maintaining a positive brand image.
- Trained staff on safety protocols and operational procedures to promote workplace safety standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
Guest Service Team Lead
- Supported onboarding processes by preparing orientation materials and resources.
- Assisted new hires with documentation and benefits enrollment.
- Coordinated training schedules to ensure timely onboarding of employees.
- Utilized HR software to track onboarding progress and compliance.
- Facilitated communication between new hires and department managers for smooth transitions.
- Organized feedback sessions to assess onboarding effectiveness and areas for improvement.
- Managed logistical arrangements for orientation events, ensuring a welcoming environment.
- Maintained accurate records of employee onboarding activities and outcomes.
- Conducted regular meetings with department heads to discuss progress of newly onboarded employees and identify areas for improvement.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires.
- Developed customized training materials tailored to individual roles and responsibilities within the organization.
- Enhanced employee retention rates with thorough orientation sessions and consistent followups.
- Established strong relationships with hiring managers to ensure seamless transitions for new employees from recruitment to onboarding stages.
- Evaluated the effectiveness of onboarding programs by tracking employee performance, engagement, and satisfaction levels.
- Oversaw updates to internal documentation related to the onboarding process, keeping information current and accessible for all staff members.
- Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
- Implemented mentorship programs to provide ongoing support for new employees during their first months at the company.
- Assisted in redesigning company orientation materials, resulting in increased understanding of organizational values and goals among new hires.
Education
High School Diploma
Skills
Feedback collection
Organizational growth
Policy enforcement
Cross-functional teamwork
Performance tracking
Employee engagement
Cross-functional coordination
Analytical and critical thinking
Training and mentoring
Employee relations
Training development
Networking events
Employment data tracking
Work complaint handling
Temporary and seasonal employees
Retention program development
Candidate sourcing
Pre-employment screening
Personnel recruitment
Database maintenance
Organizational development
Performance appraisal
Employee investigations
Personnel management
Candidate searching
Benefits administration
Policy and procedure writing
Management consulting
Staffing agency coordination
Applicant qualification
Talent management
Cost reductions
Americans with disabilities act (ADA)
Financial analysis
In-person and telephone interviewing
Compensation structuring
Business correspondence writing
Willingness to learn
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Workplace safety
Excellent communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Microsoft office
Documentation and recordkeeping
Team building
Leadership development
Task prioritization
Self motivation
Interpersonal skills
Customer relationship management
Analytical thinking
Conflict resolution
Recruitment and hiring
Training and development
Diversity and inclusion
Human resources support
Goal setting
Complaint handling
Professionalism
Human resources management systems
Interpersonal communication
Complex Problem-solving
Strategic planning
Employee recognition programs
Exit interviews
Payroll management
Employee hiring
Professional development
Time management abilities
Continuous improvement
Adaptability
Written communication
Project management
Talent acquisition
Data analysis
New hire onboarding
Employee orientation
Professional demeanor
Problem-solving aptitude
Performance management
Job description development
Recruitment
Employment recordkeeping
Negotiation
Policy interpretation
Timeline
Onboarding Coordinator
Pilgrim Pride
Read More
Deli Manager
Winn Dixie Supermarket
Read More
Assistant Manager
Popeyes
Read More
Area Supervisor
Ross Dress for Less
Read More
Soft Lines Team Lead
Target
Read More
Guest Service Team Lead
Target
Read More
Andrew Jackson Sr. High
High School Diploma
Read More