Kelsey Grib
Clearwater,FL
Summary
I am a professional with an enhanced experience within onboarding and customer service. I find I am well adept at streamlining processes and enhancing employee integration with the clients. Skilled in communication, training, and building strong team relationships, always focused on delivering results. Known for reliability, adaptability, and fostering collaboration to meet organizational goals effectively.
Overview
7
7
years of professional experience
Work History
Onboarding Coordinator
Fisher Investments
11.2023 - 04.2025
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively for the 60-70 clients I was working with.
- Collaborated with our department's managers to gather feedback and continuously improve the onboarding process.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Shift Supervisor
Starbucks
10.2018 - 12.2023
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Supervised and led employees to maintain productivity and customer service levels.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Arts - Educational Studies
12.2023
- 3.94 GPA
- Dean's List: 10/2018 - 12/2023
- Summa Cum Laude Graduate
Skills
- Policy enforcement
- Feedback collection
- Performance tracking
- Employee engagement
- Data analysis
- Analytical thinking
- Advanced Technological Comprehension
Timeline
Onboarding Coordinator - Fisher Investments
11.2023 - 04.2025
Shift Supervisor - Starbucks
10.2018 - 12.2023
Arizona State University - Bachelor of Arts, Educational Studies
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