Melissa Holland
Tyler,TX
Summary
Proven Onboarding Coordinator at TechServ Consulting And Training, adept in organizational development and cross-functional teamwork, significantly enhanced employee retention and streamlined onboarding processes. Skilled in policy enforcement and training development, achieving notable improvements in performance tracking and employee satisfaction. Expertise in analytical thinking and human resources support led to cost reductions and optimized operational efficiency.
Overview
20
20
years of professional experience
Work History
Onboarding Coordinator
TechServ Consulting And Training
04.2021 - 02.2024
- Conducted regular meetings with department heads to discuss progress of newly onboarded employees and identify areas for improvement.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with managers to gather feedback and continuously improve the onboarding process.
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires.
- Developed customized training materials tailored to individual roles and responsibilities within the organization.
- Enhanced employee retention rates with thorough orientation sessions and consistent followups.
- Evaluated the effectiveness of onboarding programs by tracking employee performance, engagement, and satisfaction levels.
- Established strong relationships with hiring managers to ensure seamless transitions for new employees from recruitment to onboarding stages.
- Oversaw updates to internal documentation related to the onboarding process, keeping information current and accessible for all staff members.
- Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
- Completed required criminal, credit, or drug tests for new hires.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
Risk Management Coordinator
UT Health East Texas
10.2016 - 04.2021
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Verified certificates of insurance for accuracy and conformance with internal risk management policies and coordinated issuance to individuals and entities.
- Taught employees how to control risks at front line.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Optimized risk mitigation strategies with continuous monitoring and timely adjustments in response to emerging threats.
- Reduced incidents of non-compliance through regular audits and swift corrective actions.
- Developed detailed reports on identified risks, providing actionable insights for decision-makers to implement necessary changes.
- Conducted root-cause analysis for past incidents, identifying areas of improvement to prevent future occurrences.
- Reviewed insurance policies annually, ensuring adequate coverage while optimizing premiums paid for optimal costefficiency.
Office Manager
Holland Marble
01.2004 - 10.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Stephen F Austin State University
Nacogdoches, TX05.1998
Skills
- Organizational abilities
- Feedback collection
- Policy Enforcement
- Cross-Functional Teamwork
- Performance Tracking
- Policy understanding
- Analytical and Critical Thinking
- Training and mentoring
- Employee Relations
- Training development
- Employment Data Tracking
- Work Complaint Handling
- Pre-Employment Screening
- Database Maintenance
- Organizational Development
- Employee Investigations
- Staffing Agency Coordination
- Applicant Qualification
- Policy and Procedure Writing
- Cost Reductions
- Human Resources Support
Junior League of Tyler
The Junior League of Tyler, Inc., is an organization of women whose mission is to advance women’s leadership for meaningful community impact through volunteer action, collaboration, and training. Its purpose is exclusively educational and charitable.
Timeline
Onboarding Coordinator
TechServ Consulting And Training
04.2021 - 02.2024
Risk Management Coordinator
UT Health East Texas
10.2016 - 04.2021
Office Manager
Holland Marble
01.2004 - 10.2016
Stephen F Austin State University
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