Mia Acevedo
Zephyrhills
Summary
Professional with deep experience in onboarding, adept at streamlining processes and enhancing employee integration. Skilled in communication, training, and building strong team relationships, always focused on delivering results. Known for reliability, adaptability, and fostering collaboration to meet organizational goals effectively.
Overview
3
3
years of professional experience
Work History
Onboarding Coordinator
South East Independent Delivery Services
01.2024 - Current
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with Delivery managers and oncoming contractors to gather feedback and continuously improve the onboarding process.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Enhanced contractor retention rates with thorough orientation sessions and consistent followups.
- Developed customized training materials tailored to individual roles and responsibilities within the organization.
- Evaluating the new and old contractors that have taken part of our onboarding programs by tracking independent contractors performance, engagement, and satisfaction levels.
- Implemented mentorship programs to provide ongoing support for new independent contractors during their first months at the company.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Collaborated with managers to identify and address contractors relations issues.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Compliance admin
South East Independent Delivery Service
04.2023 - 01.2024
- Collecting documents to process driver applications
- Making sure all documentation is up-to-date
- Verifying one year of verifiable commercial driving
- Saving all documentation into our system
- Adding/deleting drivers trucks -
- Adding/deleting all trucks into our system
- Adding/deleting insurance on trucks
- Updating all documentation in our systems
- Keeping all documentations in our system up-to-date -
- Updating any expired documents in our system
- Emailing drivers with documents are about to expire
- Collecting expired documents or updated documents from driver or manager
- Contributed to the successful completion of external audits by working closely with auditors and providing requested documentation in a timely manner.
- Increased efficiency in reporting by automating data collection and analysis for regulatory submissions.
dispatcher
South East Independent Delivery Service
08.2022 - 04.2023
- Speaking with drivers and making sure they were on time to customers homes
- Calling customers to inform them drivers where on there way to there homes
- Calling customers when a driver would arrive late
- Speaking with customer service about different stops the driver would be doing or has done
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Cashier /floor worker
Pet Supplies Plus
12.2021 - 08.2022
- Worked with customers/animals
- Cashier/front assistant
- Helped assist customers with animals and animal products
Education
highschool -
Zephyrhills highschool
Zephyrhills, FL06.2022
Skills
- Communication skills
- Time management
- Microsoft word
- Computer literacy
- Microsoft excel
- Documentation review
- Teamwork
- Feedback collection
- Policy enforcement
- Cross-functional teamwork
- Training development
- Database maintenance
Timeline
Onboarding Coordinator
South East Independent Delivery Services
01.2024 - Current
Compliance admin
South East Independent Delivery Service
04.2023 - 01.2024
dispatcher
South East Independent Delivery Service
08.2022 - 04.2023
Cashier /floor worker
Pet Supplies Plus
12.2021 - 08.2022
highschool -
Zephyrhills highschool
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