Livier Christina Ramirez
Phoenix,AZ
Summary
An interesting position with a growing company Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
47
47
years of professional experience
Work History
Customer Support Professional
Tort Intake Professionals
Phoenix, Az
09.2025 - Current
- Assisted customers with inquiries, providing accurate information and solutions efficiently.
- Documented customer interactions in CRM system to ensure consistent follow-up and accountability.
- Led customer engagement initiatives aimed at increasing retention through personalized communication strategies.
- Streamlined workflows for faster response times, handling high volume of support requests daily.
- Collaborated with cross-functional teams to address systemic issues impacting customer experience.
- Contributed ideas and practical solutions to support process improvement efforts.
Intake Legal
Wheeler Law
Phoenix,AZ
01.2025 - 09.2026
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Intake Legal
La Liga Defensora/United Law Firm
Los Angeles, CAi
04.2017 - 12.2024
- Self-motivated, with a strong sense of personal responsibility. Went above and beyond expected quotas.
- Worked effectively in fast-paced environments. Made appointments
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to process payments and make payment arrangements.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic. Spoke with clients to see if they qualified for immigration. Take information. For criminal cases and give them information.
- Used critical thinking to break down problems, evaluate solutions, and make decisions. Made Sales, Closed Clients in Person and over the phone
Customer-Service Clerk
Pinnacle Travel
El Segundo, CA
10.2016 - 05.2017
- Made Reservations for American Express Card Members for Hotels and made special requests if Card member needed for their Hotel Stay over the world and Car Rentals.
- Process payments or deposits for Hotels.
Custmer Service/Intake Calls
Injury Solutions
Beverly Hills, Ca
04.2008 - 06.2016
- Answered Phone calls and transfer to Proper departments.
- Screen Calls for Clients To see if they had a potential Case then transfer client to Lawyers office all over the US.
- Follow Up with Clients and Lawyers for Status.
- Make Appointments for Client with Lawyers.
- Process reports.
Customer Service/Inside Sales
Western Dental
Orange, Ca
03.2008 - 05.2008
- Call Center Assist Customers with insurance questions and Co payments.
- Verify Insurance.
- Send Id Cards.
- Up sell to Orthodontist.
Front Desk Agent
Big Pacific Natural Stone
Anaheim, Ca
03.2004 - 05.2007
- Customer Service Expedite Orders, Give Price and Delivery to Customers and all Loews Stores.
- Trace and track orders.
- Process orders and arrange shipping.
- Handled Returns RMA.
- Handled front Desk and Take Payments.
Office Assistant
Susan's Cleaning Service
Los Angeles, Ca
03.2002 - 03.2004
- Issue Contracts.
- Negotiate Pricing.
- File.
- Enter orders in system.
- Translate for Customers and workers.
Customer Service Call Center Representative
Pacific Care/Secure Horizons
Ca
04.1997 - 05.1998
- Verify Insurance for Clients older Members.
- Issue Id Cards.
- Verified Coverage of insurance and Medications covered.
Corporate Product Manager
Avnet Distribution Electronics
Culver City, Ca
05.1992 - 05.1996
- Handled Inventory for Motorola Corporate office.
- Buy Products.
- Issue credits and Debits.
- Handled returns to Factory.
- Budget inventory Hamilton/Avnet Electronics Culver City Ca.
Customer Service
Avnet Electronics
Culver City
05.1979 - 05.1992
- Self-motivated, with a strong sense of personal responsibility. Went above and beyond expected quotas.
- Worked effectively in fast-paced environments. Made appointments
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to process payments and make payment arrangements.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic. Spoke with clients to see if they qualified for immigration. Take information. For criminal cases and give them information.
- Used critical thinking to break down problems, evaluate solutions, and make decisions. Made Sales, Closed Clients in Person and over the phone
Education
Associate of Arts - Buisness
West La College
California CA1997
Associate of Arts - Business/Travel
Academy Pacific Business College Hollywood Ca
Hollywood, CA1998
Skills
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Creative problem solver
- Took Payments and made payment arrangements
- Strong client relations
- International sales support
- Multi-line phone talent
- POS systems expert
- Shipping and receiving professional
- Shipping and receiving professional
- Training development aptitude
Languages
Spanish/English
Timeline
Customer Support Professional
Tort Intake Professionals
09.2025 - Current
Intake Legal
Wheeler Law
01.2025 - 09.2026
Intake Legal
La Liga Defensora/United Law Firm
04.2017 - 12.2024
Customer-Service Clerk
Pinnacle Travel
10.2016 - 05.2017
Custmer Service/Intake Calls
Injury Solutions
04.2008 - 06.2016
Customer Service/Inside Sales
Western Dental
03.2008 - 05.2008
Front Desk Agent
Big Pacific Natural Stone
03.2004 - 05.2007
Office Assistant
Susan's Cleaning Service
03.2002 - 03.2004
Customer Service Call Center Representative
Pacific Care/Secure Horizons
04.1997 - 05.1998
Corporate Product Manager
Avnet Distribution Electronics
05.1992 - 05.1996
Customer Service
Avnet Electronics
05.1979 - 05.1992
Associate of Arts - Buisness
West La College
Associate of Arts - Business/Travel
Academy Pacific Business College Hollywood Ca