Liya Aballa
Fort Worth,TX
Summary
Diligent customer service brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative -HCP Ops
Aetna
Fort Worth, TX
09.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding dental benefit/HMO D-SNAP benefits
Customer Service Representative
Walmart
Fort Worth, TX
06.2018 - 02.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
Line Lead
XPO Logistics
Fort Worth, TX
11.2015 - 09.2018
- Identified and segregated non-conforming material and taught line-workers how to identify non-conformance.
- Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
Sales Representative Team Leader
Amazon
Fort Worth, TX
01.2013 - 09.2015
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Answered incoming telephone calls to provide store, products and services information.
Education
Associate of Arts - Human Resources Management
Tarrant County College District
Fort Worth, TX05.2022
High School Diploma -
Trimble Technical High School
Fort Worth, TX05.2015
Skills
- Customer Support
- Inbound and Outbound Calling
- Responding to Difficult Customers
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
Timeline
Customer Service Representative -HCP Ops
Aetna
09.2022 - Current
Customer Service Representative
Walmart
06.2018 - 02.2022
Line Lead
XPO Logistics
11.2015 - 09.2018
Sales Representative Team Leader
Amazon
01.2013 - 09.2015
Associate of Arts - Human Resources Management
Tarrant County College District
High School Diploma -
Trimble Technical High School