Ixchel Rico
Monrovia
Summary
Detail-oriented contact center representative with over six years of experience in healthcare and customer service environments. Proficient in bilingual communication, Microsoft Office, and managing multi-line phone systems, ensuring efficient service and problem resolution. Aspiring to leverage organizational skills and client-focused approach in a dynamic office assistant role.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE OPS REPRESENTATIVE
Torrid
02.2020 - 08.2025
- Assist Customers and retail employees with all inquiries related to web orders, Loyalty program, and website via phone and email.
- Assist customers via social media platforms.
- Create Shipping labels for stores and customers.
- Assist Warehouse with Data entry tasks
- Assist with Claim Reimbursement
RECEPTIONIST
MCLA
05.2019 - 10.2019
- Answering multiline phone system
- Schedule appointments for multiple providers
- Medical Records retrieval and submission
CONTACT CEPTER REP 1
Molina Healthcare
01.2018 - 04.2019
- Assist and resolve incoming calls from Member and Providers regarding insurance benefit clarification, prior authorizations, and prescription fulfillment questions.
- Answer all incoming calls and accurately document call in a timely matter.
- Serve as a liaison between member and provider
REFERRAL COORDINATOR
ARROYO VISTA FAMILY HEALTH CENTER
06.2017 - 10.2017
- Assist patients with all inquiries regarding the referral process
- Serve as a liaison between patient and provider.
- Manage patient medical records
Education
Medical Assistant Front And Back
Premiere Career College
Irwindale,CA06-2016
High School Diploma -
Mountain Park School
Monrovia, CA06-2005
Skills
- Microsoft Office
- File Management
- Typing
- Bi-Lingual
- Customer support
- Telephone reception
Timeline
CUSTOMER SERVICE OPS REPRESENTATIVE
Torrid
02.2020 - 08.2025
RECEPTIONIST
MCLA
05.2019 - 10.2019
CONTACT CEPTER REP 1
Molina Healthcare
01.2018 - 04.2019
REFERRAL COORDINATOR
ARROYO VISTA FAMILY HEALTH CENTER
06.2017 - 10.2017
Medical Assistant Front And Back
Premiere Career College
High School Diploma -
Mountain Park School