Tatiana Hall

• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Requests all additional information verification required to establish or continue eligibility for public assistance programs.
• Ensures electronic case records are documented thoroughly and properly.
• Assists customers with referrals to other agencies and community resources.
• Communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Enter data accurately into a computerized system.
• Navigate through computer screens.
• Complete and review basic computer documents and other forms.
• Perform a variety of basic mathematical computations accurately.
• Establish and maintain cooperative working relationships with the public and staff.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Built sustainable relationships and trust with customer accounts using open and interactive communication.
• Assisted customers in navigating through various web pages on the yis website during application screening.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Identified customer issues with products or services, investigated causes and initiated resolutions.

• Uses negotiation skills to facilitate and resolve the collection of unpaid balances on customer accounts through frequent outbound and/or inbound telephone contacts without damaging customer relationships.

• Negotiates and establishes payment arrangements with customers within established company guidelines.

• Accepts and processes payments to customer accounts with adherence to company and payment card policies and procedures.

• Upsell full plan and/or ancillary services to provide customer value on all appropriate customer calls.

• Assist customers with concerns not related to account balances.

• Occasionally assists with inbound customer service calls based on business needs.

• Worked as a Health Risk Assessment (HRA) Scheduler placed outbound and took inbound calls from members to schedule a home visit for providers.
• Scheduled 200+ outbound calls a day and working in an independent environment.
• Worked with insurance portals and verify eligibility of members before scheduling.
• Placed 200+ outbound calls to potential patients daily.
• Took inbound calls daily from members returning the original call; going over assessment to members, in regards to free benefit provided by their insurance and secure the scheduled visit.
• Communicated effectively with the department through email about provider's schedule status, leads to call, and any daily assignments.
• Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients.
• Was the primary point of contact for designated providers.
• Experience with health care related work, sales preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint.)

• Company Overview: United Health Group Campaign
• Work from home experience for a Year.
• Took 80-100 inbound/outbound calls to UHG members per day to go over medical coverage.
• Worked with all parties to coordinate transportation for non-emergency medical appointments for members.
• Properly diagnosed customer needs and proactively educated them about the features and benefits of company services.
• Assisted customers by providing confirmations, answering questions and offering general information.
• Used multi windows to research and retrieve, review, and process hundreds of incoming patient files from various doctor and chiropractor office in a professional and timely manner.
• Update patient demographic, billing & payment information.
• Sent follow up information to confirm scheduled transportation.
• Reviewed and scheduled veterans medical disability appointments.
• Processed customer service requests via phone support.
• Made outreach calls to providers and veterans to confirm and schedule appointments.
• Updated patient demographic, billing & payment information.
• Cross trained in multiple departments to know all company needs.
• Worked with internal teams to understand business needs and changing strategies.
• United Health Group Campaign

• Extensive experience in supervising and managing a team of Med Techs, CNA’s, and Residents.
• Strong leadership abilities with a proven track record of building cohesive teams and fostering a positive work environment.
• Excellent communication skills with the ability to effectively interact with healthcare professionals, staff, and patients.
• Exceptional problem-solving and critical-thinking skills, with a keen eye for detail.
• Prepared accurate and timely reports for physicians and healthcare providers.
• Ensured compliance with safety protocols and maintained a clean and organized work environment.
• Assisted resident with self-administration of medication including how to read a prescription label.
• Provided the right medications to the right resident.
• Document and kept record of the medication storage and disposal.

• Company Overview: Summer Youth Program
• Completed an intensive program focused on customer service practices, including effective communication, problem-solving, and customer satisfaction.
• Received training in handling customer inquiries, resolving complaints, and managing difficult situations.
• Made outbound calls to applicant to remind them of any documentation that were needed to complete their case.
• Filed, scan, and print documents.
• Used Microsoft Excel Spreadsheet to chart all data collected for various applicants.
• Summer Youth Program