LiYi Hsieh
Houston,Texas
Summary
Results-oriented and detail-driven supply chain professional with a strong background in business operations and program management. Adept at leading operations for a Fortune 25 electronic contract manufacturer, specializing in Supply Chain reviews, material planning coordination, and end-to-end process management. Proven ability to foster collaborative relationships with customers and internal teams, ensuring seamless operations and meeting demand commitments. Skilled in troubleshooting and leveraging SAP transactions to support order management and delivery activities. Possess excellent communication, organizational, and problem-solving skills. PMP certified.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Operations Program Manager
FOXCONN INDUSTRIAL INTERENT USA
02.2022 - Current
- Lead and facilitate internal and customer-driven supply chain reviews to ensure alignment with project commitments and material status
- Coordinate and collaborate with customers to understand and commit to demand during supply chain reviews, fostering strong relationships and effective communication
- Oversee Material Design for Supply Chain Planning (MDSP) reviews with both internal teams and customers, focusing on B&S, AVAP parts, and Foxconn own parts
- Adapted to changes and shortened lead-time by influencing Operations Department for addition human resources without direct authority
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on productivity strategies to accomplish challenging goals.
- Collaborate closely with customer on-site teams and factory to develop detailed receiving plans, ensuring timely fulfillment of commitments and resolving any issues that arose during the manufacturing process.
Engineering Program Manager
LUXSHARE-iTech (Zhejiang) Co., Ltd
04.2019 - 01.2022
- Worked with customers on NPI (New Product Introduction) build for materials planning and CTB (Clear To Build)
- Achieved program goals through coordination with cross-functional teams and ensured build schedule, program budget and production quality to meet both client and company expectations
- Troubleshot SAP transactions to support order management and delivery activities
- Communicated with manufacturing department and enforce development schedules, quality and manufacturing processes required during product development (Proto, EVT, DVT, PVT)
- Worked with NPI (New Product Introduction) engineer team for BOM (Bill of Material) and fixture readiness from sample build to mass production
- Ensured projects launch on or ahead of mass production schedule.
- Elevated sense of priority, urgency and problem solving to respect key deliverables.
Account Manager
LELON ELECTRONICS (SUZHOU) CO., LTD
05.2017 - 03.2019
- Managed, created, and executed strategic sales plans to expand customer bases and extend global markets
- Met with potential clients to establish long-lasting relationships based on their requirements
- Organized inbound and outbound logistics to reduce expenses, save time, help meet customer demands, and enhance the company's reputation
- Innovated and offered solutions to satisfy sales or customer service complaints.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Sales
YUTO PACKAGING TECHNOLOGY COMPANY
10.2015 - 04.2017
- Served as the primary point of contact for RFP/RFQ programs
- Responsible for competitive quotation, cost management and profit analysis
- Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Business Administration
SUFFOLK UNIVERSITY
Boston, MA07.2015
Skills
- Experience with enterprise resource planning (ERP) software (SAP/Agile)
- Proficient in Microsoft Word, PowerPoint, Excel, and SharePoint
- Resource Allocation
- Attention to Detail
- Troubleshooting
Certification
PMP 12/2019 Project Management Institute
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Business Operations Program Manager
FOXCONN INDUSTRIAL INTERENT USA
02.2022 - Current
Engineering Program Manager
LUXSHARE-iTech (Zhejiang) Co., Ltd
04.2019 - 01.2022
Account Manager
LELON ELECTRONICS (SUZHOU) CO., LTD
05.2017 - 03.2019
Sales
YUTO PACKAGING TECHNOLOGY COMPANY
10.2015 - 04.2017
Bachelor of Science - Business Administration
SUFFOLK UNIVERSITY
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