Liyu Chen
Allston,MA
Summary
Reliable working with Customer's request and dealing with sudden situation. Problem-solving and communication skills with customer.
Overview
1
1
year of professional experience
Work History
Restaurant Cashier
LiuYiShou Hot Pot
03.2020 - 12.2020
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Restaurant Waitress
LiuYiShou Hot Pot
03.2020 - 09.2020
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
No Degree - Early Education
University of Massachusetts - Boston
Boston, MANo Degree - Education And Human Development
Boston University
Boston, MA12.2023
Skills
- Customer Needs Assessments
- Financial Transactions
- Billing and Payment Processing
- Reading Comprehension
- Active Listening
- Guest Experiences
Languages
Chinese (Mandarin)
Native or Bilingual
Korean
Limited Working
English
Full Professional
Timeline
Restaurant Cashier
LiuYiShou Hot Pot
03.2020 - 12.2020
Restaurant Waitress
LiuYiShou Hot Pot
03.2020 - 09.2020
No Degree - Early Education
University of Massachusetts - Boston
No Degree - Education And Human Development
Boston University