LIZ CHIRINOS
Davenport
Summary
Cybersecurity undergraduate with 2+ years of experience in operations, training, and technology-enabled support within Disney environments. Proficient in technical support and troubleshooting, Microsoft products, virtual platforms like Zoom and Microsoft Teams, Power Automate, and data analysis. Successfully generated schedules and interactive charts to analyze workforce trends, supporting leadership decisions, and created training documents while facilitating training for over 20 cast members.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Workforce Management Scheduler
EPCOT
Lake Buena Vista
12.2024 - Current
- Generated weekly Cast Member schedules for Walt Disney World areas according to pre-determined workloads considering business needs and cast preferences while adhering to collective bargaining agreements
- Processed schedule requests from Cast Members and Leaders submitted in-person, by phone, or electronically
- Utilized technology applications to process schedule requests, generate interactive charts, and analyze workforce labor trends, enhancing scheduling efficiency
- Developed interactive charts and pivot tables to analyze data (workforce labor trends and research)
- Built and facilitated schedule and vacation bids
- Supported global and local labor initiative
- Leveraged results of content and statistics analysis to clearly lay out actions and recommendations for decision making/course correction
- Clearly articulated to leadership and other key partners scheduling methodology to help inspire change
- Fostered a collaborative work environment by sharing best practices and feedback with leaders and team members
Food and Beverage Cast Member and Coordinator
Disney's Animal Kingdom
Lake Buena Vista
11.2018 - 12.2024
- Facilitated training sessions for over 20 cast members, enhancing their guest service skills and operational knowledge
- Created comprehensive training documents and learning guides, improving onboarding processes and resource accessibility
- Coordinated with leadership to align training initiatives with business objectives, ensuring seamless operations across departments
- Attended cross-functional meetings with management and proprietors to ensure compliance with business practices and enhance communication
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Manchester, NH04-2026
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2019
Skills
- Bilingual – English and Spanish
- Technical Support
- Troubleshooting
- Microsoft Products
- Power Automate
- Zoom
- Microsoft Teams
- Virtual Platforms
- Analytical Skills
- Problem Solving
- Communication Skills
- Guest Service Skills
- Emerging Technologies
- Programming Languages (SQL, Java, Python)
Certification
Certifications (February 2021 - June 2021)
- Completed the following Google certification programs on Coursera:
- Operating Systems and You: Becoming a Power User
- The Bits and Bytes of Computer Networking
- Technical Support Fundamentals
- System Administration and IT Infrastructure Services
Timeline
Workforce Management Scheduler
EPCOT
12.2024 - Current
Food and Beverage Cast Member and Coordinator
Disney's Animal Kingdom
11.2018 - 12.2024
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Associate of Arts - General Studies
Valencia College
HONORS AND AWARDS
- 9-Time Honor Roll recipient at SNHU
- Dean's List and President's List Spring 2024-2025