Elizabeth Coder
Cleveland,OH
Summary
Sales Associate and outstanding performance in customer service and accuracy within residential remodeling and new construction. Proven success in leadership, operational excellence, and organizational development. Recognized for inspiring team members to excel and encouraging creative work environments.
Overview
8
8
years of professional experience
Work History
Showroom Manager
Ferguson Home
11.2023 - Current
- Drive an average sales performance of 1.4M per month, through employee development, product knowledge, customer engagement, and relationship building.
- Conduct weekly coaching, training, and performance conversations to support employee growth and achievement of individual and team goals.
- Build and maintain relationships with customers, designers, builders, contractors, and vendor partners.
- Oversee showroom presentation and help ensure displays, products, and customer-facing areas reflect company standards.
- Address customer concerns and operational challenges while identifying solutions that support customer satisfaction and business objectives.
- Partner with leadership and internal teams to support company initiatives and showroom performance.
Sales Team Lead
Ferguson Home
02.2023 - 11.2023
- Provided leadership and day-to-day support to the showroom inside sales team.
- Served as a resource for team members by assisting with customer concerns, sales opportunities, and problem resolution.
- Collaborated with leadership monthly to support team performance and prepare for increased leadership responsibilities for role transition.
- Developed weekly training programs to enhance team performance and product knowledge, fostering a culture of continuous improvement.
Sales Representative
Ferguson Enterprises
08.2018 - 02.2023
- Provided personalized customer service within the residential remodeling and new construction markets.
- Collaborated daily with consultants and outside sales associates to ensure customer needs were met accurately and efficiently.
- Prepared an average of 75 quotations and processed orders per week while maintaining a high level of accuracy and attention to detail.
- Managed an average of 600 phone calls and 2500 email correspondence of customer communications per month to maintain client relationships and orders.
- Built professional client relationships by identifying customer needs and recommending appropriate products and solutions.
Financial Director
American Society for Interior Designers
10.2019 - 10.2020
- Establish annual budget while developing new strategies for more profitable growth than prior year.
- Performed with 11 board members to plan and execute 14 annual events.
- Administered payroll for employees and oversaw payroll reconciliation and tax activities.
Education
Bachelor's Degree - Managerial Marketing
Kent State University
Kent, OH05-2018
Skills
- Brand Management
- Event Planning & Coordination
- Customer Relationship Management
- Leadership
- Strategic Planning
- Network development
Timeline
Showroom Manager
Ferguson Home
11.2023 - Current
Sales Team Lead
Ferguson Home
02.2023 - 11.2023
Financial Director
American Society for Interior Designers
10.2019 - 10.2020
Sales Representative
Ferguson Enterprises
08.2018 - 02.2023
Bachelor's Degree - Managerial Marketing
Kent State University