Liz Cruz
Summary
Dynamic procurement and administrative professional with extensive experience, adept in enhancing operational efficiency and customer satisfaction. Excelled in strategic purchasing, vendor management, and streamlining processes, leveraging skills in MS Office and PeopleSoft. Known for a collaborative approach, achieving significant improvements in productivity and cost reduction.
Overview
29
29
years of professional experience
Work History
Office Administrator/Customer Service Supervisor
Prime Stack Distribution
Ontario, CA
07.2021 - 01.2025
- Supervised the daily workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Provided positive customer service by delivering on-time shipments, and fully resolving issues.
- Assisted with data entry tasks, ensuring accuracy and timeliness.
- Accurately entered and updated customer information, sales data, inventory records, and other relevant details into our computer systems.
- Support the inventory team by entering stock information, tracking inventory levels.
- Ordering, stocking, and coordinating the delivery of office supplies.
- Send reminders to ensure that all timesheets are submitted on time.
- Answer and direct multi-line phone calls, providing excellent customer service to clients and visitors.
- Maintain office supplies, manage vendor relationships, and coordinate office maintenance.
- Support a positive office culture by planning and coordinating employee events, meetings, and team-building activities.
IT/Facilities Procurement Specialist
Broadcom
Irvine, CA
07.2011 - 11.2012
- Examined and analyzed departmental purchase requisitions for completeness and accuracy of information; determined the method to process requisitions based on dollar amount, timeliness required, existing open contracts, and/or competitive bidding.
- Central point of contact for all IT purchase requisitions, for operating expenses, and capital purchases.
- Interpreted and communicated purchasing procedures to departments, assisted departments in initiating requisitions and orders, and solved problems with orders.
- Identified and selected a vendor to procure requisitioned commodities, meeting criteria such as price, quantity, quality, and delivery date, and placing orders.
- Resolved purchasing problems between the department and the vendor.
- Interfaced with Accounts Payable and other accounting staff regarding coding, allocations, and reconciliations.
- Coordinated with Accounts Payable to answer questions and offer solutions.
OEM/MRO Buyer - Original Equipment Manufacturers/ Maintenance, Repair and Operations
Star Trac Fitness Company
Irvine, CA
12.2010 - 05.2011
- Responsible for the planning and procurement of raw materials, components, and assemblies that supported production, and for all aspects of supply chain management for the commodities assigned.
- Managed the planning and procurement of assigned commodities by utilizing MRP/data reports.
- Monitored and managed supplier chain activities, including but not limited to cost, lead time, safety stock, quality, and on-time delivery performance.
- Analyzed and interpreted industry conditions and state-of-the-art advancements, which may have an effect on design, lead time, and/or cost of manufacturing.
- Provided management with forecasts and reports on market conditions, price trends, and potential problem areas.
- Maximized inventory turns without creating parts shortages or customer dissatisfaction by monitoring inventory control methods.
Senior Electronics Buyer
Cal Quality Electronics
Santa Ana, CA
01.2008 - 12.2010
- Managed vendor relationships for assigned accounts.
- Requested and analyzed quotations and vendor proposals for new and existing components that were required for customers' projects.
- Purchased materials as assigned, at the lowest prices, in accordance with established purchasing procedures for the best price, quality, quantity, and delivery.
- Developed strong business relationships with vendors and customers at both local and national levels to ensure that target improvements in pricing were achieved.
- Coordinated with the appropriate accounting staff on the payment of invoices, resolving discrepancies, and billing follow-up.
- Addressed vendor and supplier performance issues, noncompetitive or incorrect pricing, delivery lead time problems, and quality or service issues.
Strategic Procurement Administrator
Ameriquest Mortgage Company
Orange, CA
01.2004 - 11.2007
- Managed the purchasing credit card program (P-card) for Ameriquest employees.
- Oversaw three web-based systems to ensure the correct financial allocation of all shipping, credit card, and office supply requisitions.
- Created policies and procedures that shortened training time, and improved accuracy.
- Played an integral role in rolling out the P-card program companywide, which involved 'selling' the program to various departments.
- Point of contact for Ameriquest associates with inquiries regarding all P-Card transactions.
- Established, trained, and communicated processes to more than 200 associates regarding the purchasing credit card.
- Created reports and metrics to measure and analyze usage and financial impact for a $3 million budget.
- Provided technical helpdesk support and website administration for PaymentNet, DeliverAbility, and StaplesLink to all users.
- Responsible for the data integrity of all three websites, including adding, deleting, and updating user information.
Associate Buyer
Ingram Micro Inc.
Santa Ana, CA
03.1996 - 01.2004
- Purchased software licensing and electronic requisition/ordering systems.
- Purchased computers, laptops, servers, and equipment.
- Vendor contract negotiations, analyzed user requests, sourcing, negotiating, terms, pricing, budgets, processed, and tracked purchase orders.
- Acted as a liaison between Sales and the manufacturer to maximize customer service levels.
- Reviewed all customer accounts for credit availability before shipping.
- Negotiated with the manufacturer to improve Estimated Time of Arrivals (ETAs).
- Developed relationships with manufacturers' order-processing group to improve execution.
Education
Associate of Arts - Business Administration
Santa Ana College
UCI Extension - Project Management/Paralegal
Skills
- MS Office
- Word
- Excel
- Access
- PowerPoint
- Visio
- Outlook
- Lotus Notes
- QuickBooks
- Hummingbird
- PeopleSoft
- Oracle
- SAP
- Epicor
Timeline
Office Administrator/Customer Service Supervisor
Prime Stack Distribution
07.2021 - 01.2025
IT/Facilities Procurement Specialist
Broadcom
07.2011 - 11.2012
OEM/MRO Buyer - Original Equipment Manufacturers/ Maintenance, Repair and Operations
Star Trac Fitness Company
12.2010 - 05.2011
Senior Electronics Buyer
Cal Quality Electronics
01.2008 - 12.2010
Strategic Procurement Administrator
Ameriquest Mortgage Company
01.2004 - 11.2007
Associate Buyer
Ingram Micro Inc.
03.1996 - 01.2004
Associate of Arts - Business Administration
Santa Ana College
UCI Extension - Project Management/Paralegal
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