Sara Davidson
Billings,MT
Summary
Diligent Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Jersey Mikes
Billings, MT
11.2025 - Current
- Led initiatives to enhance guest experience through targeted feedback and operational adjustments.
- Supervised daily operations to ensure adherence to service standards and quality control.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Analyzed sales trends to drive menu adjustments and promotional strategies effectively.
- Fostered a team-oriented environment, mentoring staff for career development and retention.
- Streamlined communication between front-of-house and back-of-house teams to improve service flow.
Assistant General Manager
Applebee's Neighborhood Grill & Bar
Billings, MT
05.2025 - 11.2025
- Supervised daily operations to ensure adherence to service standards and quality control.
- Developed training programs for staff, enhancing team performance and customer satisfaction.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Analyzed sales trends to drive menu adjustments and promotional strategies effectively.
Front Desk Receptionist
Marriot Hotel
Billings, MT
01.2025 - 05.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and handled inquiries to enhance guest experiences.
- Maintained accurate records of room availability and bookings using hotel management software.
- Trained new staff on front desk procedures and customer service standards.
General Manager
Crisp & Green
Billings, MT
12.2021 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Kitchen Cook
Torchys
Shreveport, LA
03.2020 - 12.2021
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
Restaurant Supervisor
Costa Vida
Flower Mound, TX
08.2018 - 02.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Assistant General Manager
Freddys Frozen Custard And Steakburger
Flower Mound, TX
07.2015 - 09.2019
- Implemented employee training programs to boost productivity and overall performance in the field.
- Coordinated logistics for successful events, ensuring timely setup and breakdown of equipment.
- Reduced operational costs with careful budget management and negotiation of vendor contracts.
- Addressed customer concerns promptly and professionally, leading to increased client retention rates.
Education
High School Diploma -
The Colony High School
The Colony, TX06-2015
State Certified - Aesthetics
Ogle School
TX06-2018
Skills
- Leadership and team building
- Training and coaching
- Deadline-oriented
- Vendor relationships
- Consistently meet goals
- Troubleshooting expertise
- Cost analysis and savings
- Advertising and marketing
- Data review
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Business development
- Sales techniques
- Vendor relationship management
- Business operations
- Hiring and onboarding
Accomplishments
- Achieved national rank in multiple locations by completing company criteria with accuracy and efficiency.
Certification
- Serv Safe Certification
- CPR Certification
Timeline
Assistant General Manager
Jersey Mikes
11.2025 - Current
Assistant General Manager
Applebee's Neighborhood Grill & Bar
05.2025 - 11.2025
Front Desk Receptionist
Marriot Hotel
01.2025 - 05.2025
General Manager
Crisp & Green
12.2021 - 12.2024
Kitchen Cook
Torchys
03.2020 - 12.2021
Restaurant Supervisor
Costa Vida
08.2018 - 02.2020
Assistant General Manager
Freddys Frozen Custard And Steakburger
07.2015 - 09.2019
High School Diploma -
The Colony High School
State Certified - Aesthetics
Ogle School