Managed a team providing technology support, ensuring seamless operation of English language learning classes.
Oversaw curriculum design and implementation for new career education courses in career exploration, healthcare, and sewing industries.
Spearheaded implementation of Brightspace LMS to enhance digital skills and facilitate access to remote classes.
Initiated and directed project aimed at enhancing digital skill integration within entrepreneurship career pipeline in collaboration with World Education Services.
Facilitated creation of family literacy initiatives to enhance community education through partnership with National Council for Families Learning.
Learning and Development Manager
World Relief
Regional
09.2022 - 02.2026
Lead technology support operations team to enhance remote English language learning experiences.
Oversaw inventory and distribution of 800+ devices, ensuring accessibility for users in need of technology resources.
Designed and implemented a data tracking system for technology lending to enhance data visibility and analysis.
Coordinated Seesaw deployment, improving engagement and communication efficiency for instructors and students.
National Education Director
World Relief
Home Office
2019 - 2023
Full-time October 2022 to August 2023, Part-time 2019-September 2022
Developed strategic direction and economic model for education programs across 20 World Relief offices, involving grant writing, delivering national training, facilitating Communities of Practice, and providing technical assistance.
Led training sessions for staff, enhancing instructional techniques and improving learner engagement.
Senior ESL Instructor
World Relief
Aurora
01.2018 - 01.2022
Developed content-standard aligned ESL lessons for low-beginning students, enhancing classroom engagement and learning outcomes. Contributed to program decisions and support as a member of the Senior Instructor committee. Submitted student attendance and testing data monthly and collaborated on curriculum projects.
Education Manager
World Relief
Aurora
2010 - 01.2018
Administered program operations and supervised English language instructors and support staff. Oversaw staff managing student enrollment and registration, volunteer coordination, and data entry.
Collaborated cross-departmentally to redevelop Job Readiness ESL class, resulting in a best-practice program that served over 300 students annually.
English As A Second Language Adjunct Faculty Member
Waubonsee Community College
01.2007 - 01.2008
Supported advanced ESL students by managing program elements such as registration and testing, developing lesson plans, leading discussions, and administering the CELSA.
Volunteer Coordinator/Trainer
Waubonsee Community College
Aurora
2003 - 2005
Recruited, trained, and coordinated 250 active volunteers to support over 1300 adult students. Facilitated 7 six-day training sessions annually and coordinated open classroom program for adult students seeking additional help.
Education
Master's of Science - Education
Northern Illinois University
DeKalb, Illinois
05-2006
Bachelor of Science - Applied Health Science
Indiana University
Bloomington, Indiana
06-1999
Skills
Curriculum Development
Cross-functional Collaboration
Program Administration
Community Partnership Development
Accomplishments
"Developing a Student Centered Curriculum for the Digital Divide," COABE National Conference, speaker, Indianapolis, 2025
"Libraries as Literacy Centers," American Library Association Webinar facilitated by World Ed, speaker, online, 2025
Affiliations
COABE
Member
TESOL International Association
Member
Illinois Adult and Continuing Education Association
Member
Timeline
Sr. Manager of Career Ed. and Learning Innovation
World Relief
02.2026 - Current
Learning and Development Manager
World Relief
09.2022 - 02.2026
Senior ESL Instructor
World Relief
01.2018 - 01.2022
English As A Second Language Adjunct Faculty Member
Sr Program Manager - Learning & Performance at Amazon Seller Partner ServicesSr Program Manager - Learning & Performance at Amazon Seller Partner Services