Elizabeth Feavel
Lugoff,SC
Summary
Experienced customer service professional with over 15 years in remote and retail environments. Expertise in customer support, problem-solving, and data management while ensuring accuracy in fast-paced settings. Demonstrates effective communication and adaptability to new systems and procedures.
Overview
15
15
years of professional experience
Work History
Advisor II (Remote)
Concentrix
04.2025 - Current
- Provide customer support via phone, and email while delivering professional, timely service.
- Researched and resolved customer issues in compliance with company policies, enhancing customer satisfaction.
- Maintain detailed customer records and document interactions using multiple computer systems.
- Meet quality and productivity goals in a fast-paced remote environment.
- Demonstrate strong communication, active listening, and problem-solving skills.
- Verified member eligibility, explained benefit limitations, and ensured compliance with program policies.
Pet Stylist
PetSmart
04.2011 - 03.2026
- Provided outstanding customer service, prioritizing safety and well-being of pets.
- Cultivated lasting customer relationships through professionalism and tailored service.
- Built long-term customer relationships through professionalism and personalized service.
- Maintained accurate appointment schedules and customer records.
- Addressed customer concerns swiftly and courteously, enhancing overall satisfaction.
- Worked concurrently with Concentrix beginning April 2025.
Education
Bachelor of Arts - Art History
University of South Carolina
Columbia, South Carolina05-2010
High School Diploma -
Lugoff-Elgin High School
Lugoff, South Carolina05-2004
Skills
- Customer Service
- Data Entry & Documentation
- Microsoft Office proficiency
- Attention to Detail
- Problem Solving
- Written & Verbal Communication
- Analytical thinking
- Critical thinking
- Time Management
- Multitasking
- Team Collaboration
- Remote Work
- Confidential Information Handling
Timeline
Advisor II (Remote)
Concentrix
04.2025 - Current
Pet Stylist
PetSmart
04.2011 - 03.2026
Bachelor of Arts - Art History
University of South Carolina
High School Diploma -
Lugoff-Elgin High School