LIZ HISSNAUER
Winter Garden,FL
Summary
Excellent communicator and problem-solver when providing customers with a high level of support. I am skilled at helping customers and business accounts to meet financial needs by developing customized products and service solutions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Float Mentor Banker
Axiom Bank
Winter Garden, FL
03.2023 - Current
- Assist customers with their financial needs such as opening accounts, certificate of deposit, IRAs, and complete teller transactions.
- Conducted training sessions on banking procedures, audits, policies, and operations, enhancing staff efficiency.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Guided new employees through onboarding processes, ensuring smooth integration into the company culture.
Relationship Banker
Bank of America
Hyannis, MA
08.2022 - 02.2023
- Assist customers with their financial needs such as opening accounts and credit cards.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Cultivated strong client relationships through personalized banking solutions and attentive service.
Office Assistant
Baystate Appraisal
Hyannis, MA
06.2022 - 08.2022
- Expedited document processing with accurate data entry and timely filing.
- File car appraisals and deliver those quotes to our customers to get their cars fixed.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Contact Center Sales Supervisor
Hotelbeds
Orlando, FL
03.2019 - 05.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led sales team to achieve quarterly targets through effective coaching and performance management.
- Implemented training programs to enhance product knowledge and customer engagement strategies.
Education
Bachelor of Science - Business And Finances
University of Florida
Gainesville, Florida, FLGraduated with an A.A degree - undefined
Valencia College
Orlando, FL05.2024
Chinese Language
Fudan University
Shanghai, China02.2018
Skills
- Problem-Solving
- Process audits
- Analytical Thinking
- Interpersonal communication
- Customer support
- Cash Handling
- Teamwork and collaboration
- Data entry experience
- Employee training
- Team collaboration
LANGUAGES
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Chinese
Professional Working
Timeline
Float Mentor Banker
Axiom Bank
03.2023 - Current
Relationship Banker
Bank of America
08.2022 - 02.2023
Office Assistant
Baystate Appraisal
06.2022 - 08.2022
Contact Center Sales Supervisor
Hotelbeds
03.2019 - 05.2022
Graduated with an A.A degree - undefined
Valencia College
Bachelor of Science - Business And Finances
University of Florida
Chinese Language
Fudan University