Liz Howell
Summary
Reliable, upbeat, and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Yoga Instructor
Lake Murray Yoga
2024.03 - Current
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Explained different yoga styles and poses to students.
- Used music to motivate and energize classes.
- Assisted with marketing and promoting of classes and services.
Sales and Marketing Manager
Scott Hanners State Farm
2014.09 - 2017.03
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established performance metrics, tracking progress towards goals and making adjustments as necessary.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
- Spearheaded joint marketing initiatives with complementary businesses, expanding reach and driving increased revenue streams.
Nationally Certified Pharmacy Technician
Generx Pharmacy
2010.10 - 2015.05
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Assessed prescription refills for accuracy before dispensing them to patients.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
Nationally Certified Pharmacy Technician
Peak Pharmacy
2006.02 - 2014.09
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Education
No Degree -
Midlands Technical College
West Columbia, SC08.1996
High School Diploma -
Mid-Carolina High School
Prosperity, SC06.1996
Skills
Group and individual instruction
Pose Modifications
Relationship Building
Adaptive lesson planning
Teaching Forms and Techniques
Continuing Education Commitment
Movement Demonstrations
Injury Prevention
Problem-solving skills
HIPAA Regulations
Medication Dispensing
Team Collaboration
Workflow Optimization
Pharmacist support
Updating medication histories
Confidentiality and HIPAA
Brand Awareness
Target Market Identification
Product Promotion
Active Listening
Data Entry
Customer Relations
Computer Proficiency
Money handling abilities
Payment Processing
Professional telephone demeanor
Documentation
Administrative Support
Certification
- CPhT - Certified Pharmacy Technician
Hobbies
I enjoy baking and trying new recipes especially if chocolate is an ingredient. I also enjoy making old recipes that have been in my family for generations.
To avoid so much useless screen time, I recently went back to my roots and picked cross stitching back up. I'm also going to learn needle point as its similar to cross stitching but you have a little more freedom in the design.
Timeline
Yoga Instructor
Lake Murray Yoga
2024.03 - Current
Sales and Marketing Manager
Scott Hanners State Farm
2014.09 - 2017.03
Nationally Certified Pharmacy Technician
Generx Pharmacy
2010.10 - 2015.05
Nationally Certified Pharmacy Technician
Peak Pharmacy
2006.02 - 2014.09
No Degree -
Midlands Technical College
High School Diploma -
Mid-Carolina High School