Liz Jaimes
Elgin,TX
Summary
.
Overview
11
11
years of professional experience
Work History
Member Service Representative
University federal credit union
Austin, TX
02.2025 - Current
- Handled high volumes of inbound calls in a fast-paced contact center, delivering exceptional service to credit union members.
- Assisted members with account inquiries, balance information, online banking access, and transaction history.
- Processed loan payments, transfers, and account updates with accuracy and efficiency.
- Provided guidance on UFCU products and services, including checking, savings, credit cards, and loans.
- Resolved issues related to debit card disputes, fraud alerts, and unauthorized transactions.
- Maintained strict confidentiality of member information and adhered to financial regulations and compliance standards.
- Educated members on digital banking tools and promoted self-service options to enhance user experience.
Client Representative
ManpowerGroup
Austin, TX
06.2024 - 01.2025
- Managed a high volume of inbound calls and live chats, delivering prompt and professional assistance.
- Provided detailed information to clients regarding their Texas Medicaid healthcare coverage.
- Assisted clients in locating healthcare providers within their network.
- Educated new clients on available services through the Texas Medicaid and Children with Special Health Care Needs (CSHCN) programs.
- Connected clients with appropriate community resources or referred them to 2-1-1 for additional support.
- Supplied providers with accurate claim and authorization statuses.
- Verified and communicated client eligibility information to healthcare providers.
- Ensured strict adherence to HIPAA regulations and maintained client confidentiality at all times.
Customer Service Associate
Compass Group
Austin, TX
11.2022 - 05.2024
- Delivered excellent customer service during high-volume and fast-paced shifts, ensuring customer satisfaction.
- Restocked inventory items including cereal, snacks, silverware, beverages, and condiments to maintain product availability.
- Verified merchandise accuracy by comparing incoming shipments to invoices.
- Provided timely and effective solutions tailored to client needs and concerns.
- Maintained accurate records of customer interactions, transactions, and service issues.
- Trained and supported new employees to ensure smooth onboarding and adherence to company procedures.
Customer Service Representative
Maximus
Austin, TX
08.2014 - 12.2018
- Managed high volumes of inbound and outbound calls, delivering efficient and empathetic support.
- Assisted callers with enrolling in Texas Medicaid healthcare plans and explained coverage details.
- Educated families about the Texas Health Steps Program and its benefits for children’s preventive care.
- Scheduled medical and dental appointments and helped clients locate in-network providers.
- Handled escalated calls with professionalism, resolving issues to ensure client satisfaction.
- Trained and mentored new employees, supporting their development and adherence to procedures.
Education
Medical administration - Certified Medical administrative assistant
Everest institute
Austin, TX02.2012
High school - High school diploma
Del Valle high school
Austin, TX12.2010
Skills
- Bilingual
- Communication
- Time management
- Data entry
- Documentation
- Leadership Experience
Timeline
Member Service Representative
University federal credit union
02.2025 - Current
Client Representative
ManpowerGroup
06.2024 - 01.2025
Customer Service Associate
Compass Group
11.2022 - 05.2024
Customer Service Representative
Maximus
08.2014 - 12.2018
Medical administration - Certified Medical administrative assistant
Everest institute
High school - High school diploma
Del Valle high school