ELIZABETH LEIGH
Hyde Park,NY
Summary
Dependable Program Manager offering solid background in recruitment, training and volunteer coordination. Highly successful in placing volunteers based on organizational needs and personal skills. Accomplished in achieving high satisfaction rates when developing robust programs, events, and activities.
Overview
6
6
years of professional experience
Work History
Volunteer Program Coordinator
Dutchess County SPCA
08.2023 - Current
- Collaborated with all shelter departments to identify specific needs for volunteers and fosters
- Screened volunteer, foster, and adoption applicants, reviewing documents and conducting interviews via phone and in-person to match applicants with opportunities
- Managed team of 20-30 regular on-site volunteers as well as monthly visits with single-day volunteer groups from 3 to 20 participants at a time
- Developed volunteer policies and procedures, codes of conduct, and volunteer standards
- Created volunteer and adoptions handbooks to provide information on roles, responsibilities and expectations.
- Developed and maintained relationships with local organizations to identify opportunities for outreach
- Increased awareness about Shelter Programs by participating in community outreach efforts and educational events
- Assisted with special events and programs.
- Assisted in developing strategic plans for organizational growth while maintaining focus on animal welfare priorities
Administrative Assistant
Marist College
04.2022 - 06.2023
- Recorded expenses and monitored use of department's budget
- Prepared detailed expense reports and processed requests for funding by faculty and staff
- Scheduled appointments and travel for multiple supervisors, including flights, ground transportation and hotel accommodations as needed
- Scheduled room reservations, prepared agendas and provided calendar maintenance for programs, meetings and events.
- Directed incoming calls to internal personnel and departments
- Drafted professional memos and letters to support clear communication between multiple departments
- Trained new employees and student workers on duties and protocol
Library Clerk & Marketing Team Member
Hyde Park Library
06.2021 - 03.2022
- Educated patrons on use of reference sources, databases, online apps, and in-person technologies
- Collaborated in writing Library's monthly newsletter to inform patrons of programming and events
- Managed Library's Instagram and Facebook Pages creating engaging content for entertainment and educational purposes as well as responding to patron questions/concerns regarding library operations
- Designed fliers to inform visitors and patrons of book clubs, meetings, and special programs
- Maintained circulation desk for lending periodicals and books to patrons
- Maintained accurate records of material in library's collection in Sierra Database
Sales and Inventory Associate
Nordstrom
10.2018 - 12.2020
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate departments
- Maintain computer records pertaining to inventory
- Processed merchandise, filling out necessary forms designating outgoing items, packaged and shipped them to appropriate locations
- Assist customers in signing up for rewards programs and filing credit card applications
- Build and arrange merchandise displays in accordance with company guidelines
Education
Bachelor of Arts - English Literature
CUNY College of Staten Island
Staten Island, NYSkills
- Correspondence Writing
- Resource Allocation
- Scheduling and Coordinating
- Volunteer Management
- Project Management
- Community Outreach
- Onboarding and Orientation
- Teamwork and Collaboration
- Customer Relationship Management
- Documentation And Reporting
- Negotiation and Conflict Resolution
Timeline
Volunteer Program Coordinator
Dutchess County SPCA
08.2023 - Current
Administrative Assistant
Marist College
04.2022 - 06.2023
Library Clerk & Marketing Team Member
Hyde Park Library
06.2021 - 03.2022
Sales and Inventory Associate
Nordstrom
10.2018 - 12.2020
Bachelor of Arts - English Literature
CUNY College of Staten Island
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