Liz Luce
Boston,MA
Summary
Dedicated professional with upscale hospitality expertise. Proven ability to enhance service delivery and implement efficient procedures, driving guest satisfaction and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrator
Boston Holistic Health Center
Boston, MA
01.2025 - Current
- Managed scheduling for patient appointments and staff meetings to optimize operational efficiency.
- Processed patient intake forms and updated electronic health records to ensure accurate data management.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Implemented office procedures that improved workflow and reduced administrative errors.
Manager
Blue Ribbon Restaurants
Boston, MA
06.2022 - 08.2025
- Led daily operations, ensuring exceptional service standards and guest satisfaction.
- Implemented and managed comprehensive event programs tailored for three separate locations.
- Conducted regular performance evaluations, providing constructive feedback to foster employee development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Lead Server
CōV
Wayzata, MN
02.2016 - 04.2020
- Trained staff to enhance service quality and efficiency.
- Managed high-volume dining operations to ensure seamless guest experiences.
- Mentored junior servers, fostering a collaborative and knowledgeable team environment.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Lead Technician and Sales
The Glow Lounge
Edina, MN
02.2016 - 04.2020
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored junior technicians on equipment handling and maintenance procedures.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Education
Hennepin Technical College
Minneapolis, MNSkills
- Upscale hospitality experience
- Orientation and training
- Client relations management
- Events coordination
- Team building and leadership
- Personable and approachable
Certification
- Choke Saver Certified
- Serve Safe Certified
Timeline
Administrator
Boston Holistic Health Center
01.2025 - Current
Manager
Blue Ribbon Restaurants
06.2022 - 08.2025
Lead Server
CōV
02.2016 - 04.2020
Lead Technician and Sales
The Glow Lounge
02.2016 - 04.2020
Hennepin Technical College