Liz Oliveira
Temecula,CA
Summary
A hard-driving and collaborative leader with a history of developing and executing plans to achieve the company's vision, revenue, and profit goals. Results driven with a proven track record of operating successful dental practices, recruiting, mentoring, training and building teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Recruiter
Pacific Dental Services
Orange County
06.2021 - Current
- Partner with internal teams, clinicians and hiring managers to understand hiring needs
- Develop recruitment strategy to align with short- and long-term organizational needs
- Strategically source and post for quality talent, including diversity outreach
- Recruit for executive level positions (Regional Managers, Directors and above), Clinicians and Management.
- Oversee the interviewing process, including providing counsel and guidance to hiring managers
- Optimize the candidate experience from first contact through full onboarding through ICIMS.
- Coordinate the New Hire Onboarding process, all while ensuring a choice new hire experience
- Consult and Collaborate with hiring managers to educate on competency selections, interviewing skills, recruiting process, throughout the candidate selections process
- Worked alongside dental business leaders to deploy new training strategies.
- Recruitment strategies i.e., referrals, social media, LinkedIn, Facebook, Dental Schools onsite visits, community networking, campaigns, job boards, career fairs, and college recruitment.
Business Consultant/Practice Manager of Operations
Balikian Facial Plastic Surgery, Inc
Murrieta, CA
10.2020 - 06.2021
- Oversee fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting for multiple Plastic Surgery Practices and Surgery Clinics.
- Developed policies and procedures for effective practice management.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Maintained in-depth understanding of Plastic Surgery/ Aesthetic field trends and Doctors hiring desires.
- Established reputation among leading Aesthetic/Plastics organizations for possessing extensive candidate network and successful placement of facial plastic surgeons specialists.
- Advised, coached and counseled MD's, managers and staff to support human resources policies, procedures, programs and labor relations.
- Introduced new systems of organization to streamline company changes.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Director of Operations
SmileBuilders And North County Dental Surgery
San Marcos , CA
01.2020 - 07.2020
- Oversight of entire dental practices, consisting of 12 providers, 3 clinics, including financials, billing, and credentialing. Instrumental in developing the clinic process for both administrative and clinical process
- Directly manage a high-volume dental and surgery medicine practice, promoting superior dental care for 400-450 weekly pediatric patients through supervision of 35-40 administrative, financial, clinical employees
- Assisted various departments with change by communicating new improvement plans and expectations
- Reporting to the medical director of the facility, responsible for the day-to-day business operations and excellence in patient service
- Work collaboratively with providers & dental clinical team to create new tools and reports to help with patient care set a system in EagleSoft to track and follow up on patient care, retention & referrals
- Conduct all aspects of human resources, including, hiring, compensation, marketing, training, delegating work tasks, yearly employee reviews, and administering disciplinary actions when necessary
- Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices
- Increased office financial performance targets such as revenue and billing first time approval rates and prepare detailed monthly reports regarding business performance management
Regional Manager
Pacific Dental Services, Inc
Southwest Region , CA
09.2015 - 12.2017
- Managed and provided leadership for 5 Owner Dentists and 7 Operating Managers in region (7 dental practices) to meet or exceed financial budget goals each month
- Lead my regions revenue and profit growth by ensuring all clinics are operating in accordance to best practices and standards, while achieving financial results starting with a great patient experience
- Responsible for the interviewing and hiring of all levels of clinical and support staff including Doctors, Hygienist, Dental Assistants, and Operations Managers
- Ensured Owner Doctors achieve their practice goals while developing strengths to their associate doctors and Hygienist, partnering up with specialists in a comprehensive dental practice environment
- Trained my Operations Managers and Doctors to focus on maximizing patient retention while promoting a high level of employee engagement
- Established project control procedures (monthly P&L reviews, sales forecasting, cash flow projections, and annual budget planning
- Reduced payroll expense by 7% by establishing scheduling models and holding teams accountable to daily and weekly monitoring of staffing to production ratios
- Complied and drafted KPI reports each week and partnered with operations managers and owner doctors to align team behaviors and patient centric focuses
- Increase patient counts by leveraging web-based marketing, local community outreach, and an increase in positive YELP reviews (4.7)
- Built monthly business review/training meetings and acted as a facilitator for regional team members and operations managers
- Worked directly and closely with the Regional Director to achieve organizational goals
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance
Operations Manager II
Pacific Dental Services, Inc
San Diego, CA
01.2005 - 09.2016
- Responsible for 3 dental offices (7.6M annual revenue), including two operations managers & an operational leader to 40 total employees
- Full P & L responsibility
- Implement and master high level strategic analysis and execution of systems with concurrent accountability in order to achieve office growth
- Successfully achieved an average of 19% in top-line revenue growth in all 3 practices in 2015
- Achieved the highest YTD NOI % (31%) company wide in a vintage class office in March 2012
- Maintained an average YTD NOI % of 24.41% in all 3 practices in 2015
- Aggressively lead an inventory control process that resulted in an average in 4% total lab and supply expense on a goal of less than 6%
- Opened Denovo practice Escondido Smiles in 2010, achieving 17% growth in 2015
- Opened one of the top performing Denovo practice in the company Las Posas Dental Practice in 2012, winning the OM Champions Club in 2015, and achieving 28% growth
- Built teams at Pacific Dental Services effecting 15 new locations between 2010 through 2016
- In 2015 received the award "You're so Special" 4 times in the SW Region for maintaining a high specialty revenue
- Endodontic program runner up for the 1st quarter 2015 and honorable mention for Perio for San Marcos Dental Group
- Recruited & directed dentists, hygienists, front/back office staff members, and evaluate talent
- Mentored and coached employees resulting in a reduction of staff turn around to 6%
- Recruited and trained 9 internal candidates for potential management role opportunities
- Communicate in an effective/ professional manner with clinic staff to ensure goals are comprehended and attained
- Built a joined leadership work environment with the 3 owner doctors and 8 associate doctors
- Assist owner dentists in recruiting and developing associate dentists for potential ownership opportunities
- Established protocols and best practices to maximize efficiencies in the back office and front office to decrease costs, Implement marketing programs to grow the business
- Trained and developed staff in higher level patient satisfaction
- Trained 9 new PDS Operations Managers and 1 Regional Manager
- After completion of their training, they went into their own Vintage Class or Denovo practices
- Knowledgeable drafted detailed and realistic operating budgets, monthly & yearly budget targets and yearly office imperatives
- Achieved revenue goals by effectively managing patient scheduling, staff productivity, collections, receivables, speciality referral process, and all other operational expenses
- Manage patient treatment planning and smart payment solutions, Increased new patient growth by supporting, marketing and promo programs
- Recruit, hire and develop office teams capable of providing best in class patient care
- Directly supervises office team members and proactively managers their performance and development including feedback, performance reviews, and corrective actions
- Certified Front Office and Benefits Coordinator course facilitator
- Flawless execution of operational standards, including compliance with established company policies, procedures, and ethics
Education
Bachelor of Arts - Business Administration And Management
California State University
San Marcos 2005
Skills
- Self-motivated
- Effective leader
- Process implementation
- Creating and motivating high performance teams
- Excellent working knowledge of operations
- Annual budgeting knowledge
- Talent acquisition strategies
- Patient relations
- Mentoring and coaching
- Business development and strategic planning
- Meetings and presentations
- Exceptional interpersonal communication
- Consistently meet goals
- Financial performance understanding
Additional Information
PDS XP Gold Award Winner, 2011
PDS XP Platinum Award Winner, 2014
PDS XP Platinum Award Winner, 2015
Certification
- PDS OMT Trainer, 2009
- Front Office and Benefits Coordinator Certified Trainer, 2015
- California Real Estate and Business Agent's License, 2005
Timeline
Regional Recruiter
Pacific Dental Services
06.2021 - Current
Business Consultant/Practice Manager of Operations
Balikian Facial Plastic Surgery, Inc
10.2020 - 06.2021
Director of Operations
SmileBuilders And North County Dental Surgery
01.2020 - 07.2020
Regional Manager
Pacific Dental Services, Inc
09.2015 - 12.2017
Operations Manager II
Pacific Dental Services, Inc
01.2005 - 09.2016
Bachelor of Arts - Business Administration And Management
California State University