Liz Tolles

• Responsible for indirectly leading, coaching & supporting four GARs within four CSGs by creating programs and strategies to grow maintenance repair and operations (MRO) contracts, Public Safety contracts, & blanket purchase agreements with local government and higher education entities, for the Counties of San Diego, Orange, San Bernardino, Riverside; Cities of San Diego & Long Beach and the University of Southern California
• Responsible for holding and successfully executing quarterly, high level customer business reviews within all entities, resulting in an aligned understanding of customer goals & initiatives; uncovering departmental opportunities, setting up contract education meetings, contact expansion; opportunities to offer value add programs and last but not least, highlighting government account representative's work by reviewing customer's documented value program.
• Collaborated & Executed new and renewal contract for USC FPD MMRO, term Jan 2023 – July 2025 over 500K in growth of stockroom inventory with Grainger.
• Collaborated and Executed New OC JWA Maintenance, Safety Contract & BPA, calendar year 2025, BPA $450K (+275K + Safety Footwear Program)
• Collaborated and Executed New OC JWA Maintenance & Safety Contract calendar year 2024, BPA $175K
• Collaborated and Executed New 2025-2026 Contract for MRO Long Beach Harbor Facilities BPA to 1.6M (200K more / year from prior contract)
• Collaborated and Executed New MRO contract & BPA for City of Long Beach Harbor Facilities BPA 600K, term 5/2023 -12/31/2024
• Collaborated and Executed New Public Safety Contract & BPA with the County of SD Fire, EMS & OES departments, BPA 3M, term March 2023 – Nov. 2026
• Collaborated & Executed New MRO Contract & BPA with the County of SD, term 7/2023 –11/2026 BPA amount 4M
• Collaborated & Executed New MRO Contract & BPA with the City of Long Beach Utilities Departments BPA 500K, term 9/2023 –12/31/2024
• Increased BPA funds by 500K for City of Long Beach Utilities in October of 2024 for remaining calendar year 2024 – totaling 1M for term of contract
• Created and implemented Fire Department Program for my GAR team which led to a repetitive 200K Kitting opportunity for the County of San Bernardino in H2 of 2024 and new contract award for 3M with County of SD.
• Created and implemented an OES strategy within my team which resulted in over 300K in revenue for support with Southern California snow storms and rain storms in 2023 & 2024.
• Provided exceptional customer service for government customers, ensuring timely response to inquiries and concerns.
• Coordinated sales efforts with other departments to maximize efficiency and effectiveness in pursuing new business opportunities within entities.
• Monitored contract compliance, addressing any issues promptly and maintaining positive relationships with clients.
• Managed high-value government accounts, resulting in stronger relationships and increased revenue.
• 2024 Goal Achievement –100%
• 2023 Goal Achievement –105%

• Responsible for the coverage and growth of a diverse customer package within State, Federal, Higher Education, Local and City agencies
• Conducted 20+ in person meetings and 30+ calls per week
• Held virtual and in person meetings to present contract benefits through Purchasing Cooperatives affiliated with Grainger
• Positioned product and service solutions to win market share and increase revenue
• Managed streamlining processes for procurement, facility maintenance, safety, and plant operations departments by utilizing Grainger.com, E-procurement, Order Management System, Small Business partners and Blanket PO's
• Established long-lasting partnerships with key decision-makers within CSG, expanding business opportunities.
• 2021 Goal Achievement - 119%
• 2019 Completed Leadership development program
• 2018 Goal Achievement – 116%
• 2018 Earned Annual Achievers recognition for GovWest top3% sales achievement in the Nation
• 2017 Goal Achievement - 148%

Established long-lasting partnerships with key decision-makers within CSG government agencies, expanding business opportunities.

• Responsible for strategically growing and maintaining medium to large size accounts in the San Diego market in the verticals of manufacturing, hospitality, and commercial accounts
• Conducted 20+ in person customer meetings and 40+ calls per week to position national contracts to win market share and increase revenue to surpass monthly quotas
• Assisted customers with procurement processes, product and safety solutions to streamline distributors by demonstrating time & cost savings
• 2016 Goal Achievement - 122%
• Leveraged extensive industry knowledge to position products as the ideal solution for customer pain points, resulting in increased sales conversions.

• Accountable for Growing and maintaining over 200 small to medium sized customer accounts in the South San Diego Market in manufacturing, health care, commercial and property management segments
• Leveraged Grainger resources to prospect and grow new accounts by affiliating them to local purchasing cooperative agreements
• Utilized technical support, sourcing, inventory management, customer support to grow revenue and gain market share
• Committed to 20+ on site visits per week with dedicated vendors to achieve monthly quotas.
• Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
• Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.

• Successfully managed, expanded, and grew revenue for vendor managed inventory programs in South San Diego, for customers in the verticals of Health Care, Manufacturing, Commercial and Government segments within20+ accounts by20%.
• Served as a reliable point of contact for customers and account managers, consistently exceeding expectations in responsiveness and professionalism.
• Promoted safe work practices among team members, adhering strictly to safety regulations and guidelines while onsite.