Liz Urzagaste Cartagena
Lombard,IL
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Pandora Jewelry
Oak Brook, IL
06.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Event Manager
Northern Fork
Arlington Heights, IL
10.2021 - 02.2022
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Generated ideas to enhance and expand current event offerings.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Produced concept plans for high-profile corporate meetings and events.
- Trained and supervised event staff to complete tasks on time.
Bakery Manager
Sweet Pops By Cindy
Wheaton, IL
06.2016 - 12.2021
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Maintained cleanliness and hygiene in bakery premises.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
Kitchen Supervisor
Cocktail Courier
Chicago, IL
04.2020 - 10.2021
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
PBX Hotel Operator
Hilton Oakbrook Resort
Oak Brook, IL
06.2020 - 06.2021
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
Lead Kitchen Supervisor
North Central College
Naperville, IL
03.2019 - 01.2020
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Monitored food preparation, production and plating for quality control.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Handled food and beverage orders for up to 150-300 plus guests, delivering prompt and friendly service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Arts - Hospitality Administration And Management
Roosevelt University
Chicago, ILAssociate of Arts - Culinary Arts, Baking and pastries, Rest
College of DuPage
Glen Ellyn, IL05.2018
High School Diploma -
Hubbard High School
Chicago, IL06.1997
Skills
- Security Needs Assessment
- Product and Service Knowledge
- Scheduling and Coordinating
- Project Proposals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Manager
Pandora Jewelry
06.2022 - Current
Event Manager
Northern Fork
10.2021 - 02.2022
PBX Hotel Operator
Hilton Oakbrook Resort
06.2020 - 06.2021
Kitchen Supervisor
Cocktail Courier
04.2020 - 10.2021
Lead Kitchen Supervisor
North Central College
03.2019 - 01.2020
Bakery Manager
Sweet Pops By Cindy
06.2016 - 12.2021
Bachelor of Arts - Hospitality Administration And Management
Roosevelt University
Associate of Arts - Culinary Arts, Baking and pastries, Rest
College of DuPage
High School Diploma -
Hubbard High School