Liz Usher
Kissimmee,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Great team player comfortable thriving in competitive, fast-paced environments.
Overview
12
12
years of professional experience
Work History
Bartender
Hilton Hotels Corporation
03.2022 - 10.2023
- Followed strict recipes and drink measurements to increase revenue by 20%
- Attended service bar making over 20 cocktails within 10 minutes to minimized waiting time.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server Trainer
Rainforest Cafe
03.2018 - 03.2020
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives and increasing sales by 10%
Bartender
3 Sisters Speakeasy/ Red Shoe Martini
07.2011 - 02.2018
- Catered parties over 300 guests assisting during weddings and different special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits by 30%.
- Managed over 10 tables plus bar in one night shift.
Education
Associate of Science - Hospitality Administration And Management
UCF Rosen College of Hospitality
Orlando, FL08.2021
Associate of Arts - Hospitality Administration And Management
Valencia Community College
Kissimmee, FL05.2015
Skills
- Multitasking and Prioritization
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
Timeline
Bartender
Hilton Hotels Corporation
03.2022 - 10.2023
Server Trainer
Rainforest Cafe
03.2018 - 03.2020
Bartender
3 Sisters Speakeasy/ Red Shoe Martini
07.2011 - 02.2018
Associate of Science - Hospitality Administration And Management
UCF Rosen College of Hospitality
Associate of Arts - Hospitality Administration And Management
Valencia Community College
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