Liza Aponte
Yonkers,NY
Summary
Dedicated 911 Dispatcher offering 4 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive Police Dispatcher bringing 4 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment, including ICAD and Vesta. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Police Communication Technician
New York City Police Department
Bronx, NY
04.2017 - Current
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
- Maintained compliance with company standards, regulatory requirements and quality goals.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Customer Service Associate
Duane Reade
Bronx, New York
05.2011 - 06.2015
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed weekly sales ads and monitored price changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Welcome Team Member
New York Sports Club
Bronx, New York
01.2006 - 10.2009
- Maintained excellent attendance record, consistently arriving to work on time.
- Assisted members in entering and exiting gym, providing balance support and general directions.
- Resolved members issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted inventory, stocking and merchandising to track supplies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Associate of Arts - Medical Assisting And Administration
Monroe College
The Bronx, NY06.2015
High School Diploma -
John F Kennedy High School
The Bronx, NY06.2006
Skills
- Computer-aided dispatching
- Information intake
- Police and fire procedures
- Map reading skills
- Basic life support understanding
- Computer proficiency
- Computer skills
Certification
Methods Of Instruction Course Certification.
Timeline
Police Communication Technician
New York City Police Department
04.2017 - Current
Customer Service Associate
Duane Reade
05.2011 - 06.2015
Welcome Team Member
New York Sports Club
01.2006 - 10.2009
Associate of Arts - Medical Assisting And Administration
Monroe College
High School Diploma -
John F Kennedy High School