Liza Baird
Jacksonville,FL
Summary
Dynamic customer service professional with a proven track record at Comcast, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and complaint handling, I consistently deliver accurate information and solutions, fostering positive customer experiences and driving repeat business.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Comcast
10.2008 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Data Entry Clerk
Cruztelco
06.1997 - 02.2008
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor Of Science - Computer Science
Saint Vincent’s College
Philippines03.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
Timeline
Customer Service Representative
Comcast
10.2008 - Current
Data Entry Clerk
Cruztelco
06.1997 - 02.2008
Bachelor Of Science - Computer Science
Saint Vincent’s College
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