Liza Cuevas
COPPERASCOVE,TX
Summary
Organized Operations Manager with expertise in streamlining daily operations and aligning team priorities across business functions. Trained staff on procedures and ensured adherence to operational protocols. Monitored workflow and optimized schedules to maintain service coverage, while collaborating with leadership to address routine issues. Developed strategies that enhanced customer satisfaction and loyalty, improving service quality.
Overview
2
2
Languages
1
1
year of post-secondary education
23
23
years of professional experience
Work History
Apprentice
Chipotle
COPPERASCOVE, Tx
10.2023 - Current
- Trained new staff on procedures, expectations, and workplace standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed daily operations and coordinated team priorities across business functions.
- Monitored staff performance and addressed issues.
- Monitored workflow and adjusted schedules to support service coverage.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained vendor and employee communication for smooth business operations.
- Reviewed reports and records to support accurate business decisions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Deli Clerk
HEB Grocery Store
Killeen, Texas
03.2016 - 09.2023
- Assisted customers with product selection and special deli requests.
- Greeted customers in a friendly and professional manner.
- Prepared sandwiches, wraps, and trays for customer orders.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Sliced meats and cheeses following HEB Grocery Store deli freshness standards.
- Monitored food temperatures and followed safety and sanitation procedures.
- Cleaned slicers, counters, and serving areas throughout each shift.
- Operated deli equipment while following HEB Grocery Store handling guidelines.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Supported team members during busy periods and changing customer demand.
Overnight Stocker
Lowes Distribution Center
San Marcos, Texas
03.2004 - 11.2012
- Stocked inbound freight across distribution center aisles using RF scanners and pallet jacks.
- Received and staged merchandise for outbound shipment at Lowe's Distribution Center.
- Checked product labels, quantities, and routing details against warehouse paperwork.
- Replenished overstock locations and maintained organized storage in stockroom areas.
- Inspected freight for damage and reported concerns to warehouse supervisors.
- Followed safety procedures while handling heavy merchandise and moving equipment.
- Organized shelves, racks and bins to ensure product availability.
Education
Medical Assistant - Medical Assistant
Concorde Career College
San Bernardino, CA 11.2004 - 09.2005
Eisenhower High School
San Bernardino, CASkills
- Point of sale systems
- Inventory management
- Schedule management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Apprentice
Chipotle
10.2023 - Current
Deli Clerk
HEB Grocery Store
03.2016 - 09.2023
Medical Assistant - Medical Assistant
Concorde Career College
11.2004 - 09.2005
Overnight Stocker
Lowes Distribution Center
03.2004 - 11.2012
Eisenhower High School