Liza Estrada
Arizona
Summary
Strategic leader in revenue cycle and business analysis with a track record of driving enterprise initiatives through data-driven decisions and collaboration across functions. Expertise in translating organizational strategies into actionable solutions and optimizing workflows in multi-site healthcare systems. Proven success in influencing stakeholders, developing business analysis frameworks, and delivering solutions that enhance financial performance and operational efficiency.
Overview
20
20
years of professional experience
8
8
Certificate
Work History
Senior Revenue Analyst
Mayo Clinic
12.2013 - Current
- Led complex business analysis across multi-specialty surgical and perioperative service lines spanning outpatient and hospital operations, supporting revenue cycle performance, financial analysis, and operational strategy aligned with organizational goals and physician enterprise needs.
- Develop and execute data-driven strategies to identify financial risks and opportunities, supporting executive decision-making and long-term business planning.
- Conduct in-depth analysis of operational procedures and revenue cycle performance, recommending improvements to increase efficiency, accuracy, and compliance.
- Lead cross-functional initiatives to optimize charge capture, billing workflows, and revenue integrity, improving reimbursement outcomes.
- Partner with operations, clinical departments, IT, and external stakeholders to synthesize requirements and implement scalable workflow and process improvements.
- Translate business needs into actionable solutions by evaluating system capabilities, workflows, and operational constraints.
- Define and implement business analysis methodologies, ensuring alignment with project goals, timelines, and measurable outcomes.
- Influence stakeholders at all levels by presenting insights, recommendations, and strategic solutions backed by data and industry benchmarks.
- Ensure implemented solutions meet business requirements, regulatory standards, and organizational objectives.
- Provide mentorship, guidance, and training to analysts and operational teams, fostering a culture of continuous improvement and accountability.
- Stay current on healthcare regulations, payer trends, and industry best practices to proactively adapt strategies and maintain compliance.
Director of Billing Operation, Analytic and Quality Control
Valley ENT, PC
01.2019 - 01.2020
- Directed enterprise-level business analysis and operational strategy across 20 clinic locations, aligning revenue cycle performance with organizational goals and growth initiatives.
- Established and maintained billing benchmarks and key performance indicators (KPIs), delivering actionable insights to physicians and leadership to drive data-informed decision-making.
- Led reporting, issue resolution, and escalation processes, supporting 50+ providers across multiple specialties and ensuring timely resolution of operational and revenue cycle challenges.
- Performed financial and operational analysis, comparing actual performance to forecasts; identified trends, risks, and opportunities to support strategic planning and executive decision-making.
- Partnered with physicians and division leadership to align operational workflows with organizational strategy, improving efficiency and revenue outcomes.
- Evaluated, redesigned, and implemented policies and procedures, including development of a comprehensive policy & procedure manual to standardize operations and ensure compliance.
- Led process improvement initiatives by analyzing workflows, systems, and operational gaps, enhancing efficiency, accuracy, and overall performance.
- Supported accreditation and regulatory compliance efforts, including IAC and CT quality reporting, ensuring adherence to industry standards and requirements.
Sr. Practice Manager
Banner Health Medical Center
05.2013 - 12.2013
- Managed administrative and operational functions for multi-service health center serving diverse patient needs, leading a team of 35 employees.
- Oversaw daily operations, streamlining staff scheduling, cash reconciliation, charge entry, inventory control, and patient relations, enhancing overall service delivery.
- Partnered with billing department to optimize accounts receivable liquidation and minimize denials.
- Collaborated with physician leadership to identify new business lines and additional revenue streams.
- Conducted interviews and hired, trained, supervised, and evaluated office staff, enhancing team capabilities and strengthening operational performance.
- Reviewed operational budgets and expenditures; prepared reports and statistical summaries with monthly recommendations.
Manager: Patient Care / Reimbursement / Customer Accounts
Regenesis Biomedical Inc.
01.2012 - 05.2013
- Directed patient care, claims & reimbursement, and customer accounts departments (21 employees); managed scheduling, orientation, supervision, and evaluation of clinical and non-clinical staff to ensure high-quality service delivery.
- Oversaw registration, insurance verification, authorizations, patient accounting, charge capture/reconciliation, and customer service, ensuring accurate payment posting, follow-up, and resolution of denials and underpayments, including management of outsourced functions.
- Managed adjustments (refunds, contractual differences, write-offs) for approval and processing; maximized cash flow through up-front collection protocols and account management activities.
- Prepared annual department budgets and monitored collection recoveries and expenditures to ensure financial stability; recruited, hired, trained, and evaluated staff to strengthen team capabilities.
- Educated patients on DME products according to physician instructions.
- Developed and launched comprehensive billing system, streamlining financial processes and enhancing accuracy.
Practice Administrator
Endocrinology Associates, P.A.
01.2010 - 12.2012
- Directed daily administrative operations for multi-physician practice division with 65 employees.
- Managed budgets and capital requests, tracking operational issues to enhance resource allocation.
- Supported revenue cycle functions and quality initiatives, enhancing overall operational efficiency.
- Enforced compliance with corporate, HIPAA, and regulatory standards, updating manuals regularly.
- Monitored billing, coding, and reimbursement changes, educating staff to ensure compliance.
- Established a collections policy that increased unpaid bill collections by 72 percent.
- Initiated enhanced payer follow-up processes to improve relations and accelerate payments.
- Established quality benchmarks using regional and national data to improve program quality.
Business Utilization Resource Analyst
Catholic Healthcare West, St. Joseph’s Hospital
01.2006 - 12.2010
- Supported implementation of electronic health record project plan for 27 hospitals across Arizona, California, and Nevada.
- Developed comprehensive project plans to define project parameters, clarify objectives, and identify risks for successful project execution.
- Managed project timelines and budgets, ensuring quality standards while coordinating team efforts to achieve client deadlines.
- Applied situational leadership techniques to motivate team members and engaged in professional affiliations to stay updated on healthcare trends.
Lung Transplant Financial Coordinator
Catholic Healthcare West, St. Joseph’s Hospital
01.2006 - 12.2010
- Assessed patient financial status, insurance coverage, and entitlement benefits for transplant procedures.
- Facilitated referral and authorization processes, enhancing communication of benefits information to streamline patient access to transplant care.
- Facilitated referral and authorization processes while communicating benefits information.
- Counseled patients on financial options and assisted with resource applications, enabling navigation of financial barriers to care.
- Audited charge accuracy and completeness of explanation of benefits statements to enhance financial clarity and support reimbursement processes.
- Reviewed charge accuracy and ensured thoroughness of explanation of benefits to support billing clarity.
- Identified billing anomalies within episode-of-care and global billing periods.
- Assisted with coding accuracy (ICD-9, CPT, HCPCS) to maximize reimbursements.
Education
Master of Business Administration (MBA) - Health Service Administration
Keller Graduate School of Management
Phoenix, AZ10-2009
Bachelor of Science - Human Resource Management
DeVry University
Phoenix, AZ02-2009
Skills
- Revenue cycle management
- Revenue cycle analytics
- Business Analysis Strategy
- Data-Driven Decision Making
- Process Improvement & Workflow Optimization
- Stakeholder Engagement
- Charge capture
- KPI development
- Revenue Forecasting
- Root cause analysis
- EHR systems
- Strategic planning
- Cross-functional collaboration
- Physician collaboration
Certification
- Certified Specialist – Business Intelligence (CSBI)
- Certified Healthcare Financial Professional (CHFP)
- Certified Revenue Cycle Representative (CRCR)
- Certified Specialist – Accounting & Finance (CSAF)
- Certified Specialist – Payment & Reimbursement (CSPR)
- Certified Specialist – Physician Practice Management (CSPPM)
- Certified Specialist – Ambulatory Practice Management (CSAPM)
- Bronze Quality Essentials Certification
Timeline
Director of Billing Operation, Analytic and Quality Control
Valley ENT, PC
01.2019 - 01.2020
Senior Revenue Analyst
Mayo Clinic
12.2013 - Current
Sr. Practice Manager
Banner Health Medical Center
05.2013 - 12.2013
Manager: Patient Care / Reimbursement / Customer Accounts
Regenesis Biomedical Inc.
01.2012 - 05.2013
Practice Administrator
Endocrinology Associates, P.A.
01.2010 - 12.2012
Business Utilization Resource Analyst
Catholic Healthcare West, St. Joseph’s Hospital
01.2006 - 12.2010
Lung Transplant Financial Coordinator
Catholic Healthcare West, St. Joseph’s Hospital
01.2006 - 12.2010
Master of Business Administration (MBA) - Health Service Administration
Keller Graduate School of Management
Bachelor of Science - Human Resource Management
DeVry University