Liza Krudwig
Midland
Summary
Dynamic professional with extensive experience at Costco Wholesale Club, excelling in membership processing and customer service. Proven ability to resolve complex issues and enhance member satisfaction through effective communication and attention to detail. Skilled in data management and compliance documentation, consistently achieving high standards in fast-paced environments. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Membership clerk
Costco wholesale club
Midland
05.2025 - Current
- Processes new membership and membership maintenance.
- Keys membership information into the computer system, keeps logs and paperwork, follows all safety and security procedures.
- Verifies identities, business information for memberships.
- Communicates with members in person and over the phone.
- Answers questions, resolves problems, and explains membership, warehouse, and credit programs.
- Conforms credit card company practices for verifications, confidentiality, access, and discretion.
- Provides and arranges for prompt and courteous member service.
HSE inspector
ProPetro Services
Midland
03.2023 - 02.2024
- Perform compliance inspections (on-site and in the field) to ensure all relevant parties observe the organization's DOT and HSE programs, policies, and procedures.
- Coordinate routine hazard identification, inspections, quarterly facility compliance audits, Behavior-Based Observations (BBS), Job Safety Analyses (JSAs), and define appropriate mitigation steps.
- Monitor employees', contractors', and vendors' compliance with the organization's HSE policies (i.e., SOPs, policies, work instructions, and applicable governmental regulation requirements, etc.)
- Document and report all occurrences of noncompliance with the organization's HSE policies, SOPs, and government regulations.
- Sign in and participate in all mandatory safety stand down meetings.
- Conduct the organization's Life Saving Rules Observations, use stop work authority when necessary, and perform immediate corrective action upon observance of noncompliance.
- Assist with incident reporting and train supervisors on reporting standards.
- Train new employees and supervisors on HSE, DOT, organizational, and other regulatory safety standards.
- Attend all required training and certification courses (i.e., Radiation Safety Officer (RSO) certification, CDL license, CDL Driver trainer, Defensive Driving trainer, etc.)
- Maintain current knowledge of DOT, Occupational Safety and Health Administration (OSHA), organizational policies, and other federal, state, or local regulations.
- Inspect and distribute Personal Protective Equipment (PPE).
- Monitor convoy location arrival and departure speed and spacing.
- Assist with rig-up and rig down when necessary.
- Safely transport personnel and equipment to and from location as needed.
field safety tech
American Safety
Odessa
09.2022 - 03.2023
- Conducted ongoing job safety analysis for conformity to personal protective equipment guidelines and occupational safety procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, night, weekend, and holiday shifts.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Examined credentials, licenses, and permits for compliance with licensing requirements.
- Prepared JSA's.
- Provided safety equipment such as SCBA's, fire extinguishers, and safety lines for employees to prevent injury.
- Knowledge of calibrating H2S sensors and monitors.
- Completed course Fire Watch Supervisor Training.
- Completed course in Fire Extinguisher Safety.
- Completed course Lock out/Tag out.
Child support officer
Office of the Attorney General
Odessa
09.2021 - 03.2022
- Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support and /or responding to customer inquiries.
- Conducts detailed in-office investigations to locate parties, verify employment and determine assets.
- Prepares documents relating to legal and administrative actions to establish or enforce child support orders.
- Scheduled hearings and prepared necessary documentation for court proceedings.
- Educated parents on rights and responsibilities regarding child support obligations.
- Monitored payment compliance and addressed issues with delinquent accounts.
Texas Works Advisor II
Texas Health and Human Services
Odessa
06.2019 - 09.2021
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
- Compute and authorize benefits based on eligibility determination.
- Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
- Perform other duties, as assigned.
- Submits case for suspected fraud cases.
Patient Advocate
Alegis/MedData
San Antonio
02.2015 - 06.2019
- Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
- Complete the appropriate applications and following through until approved.
- Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.
- Provide exceptional customer service skills at all times.
- Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
- Maintain assigned work queue of patient accounts.
- Collaborate with hospital staff, case managers, social workers, financial counselors.
- Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
- Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
- Request home visits as needed to acquire documentation.
- As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
- Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs.
- All other duties as assigned.
Education
Bachelor's degree - Criminology
Texas A and M University
San Antonio, TX12.2015
Associate's degree - Social Work
San Antonio Community College
San Antonio, TX05.2014
Skills
- Membership processing
- Data entry
- Identity verification
- Customer service
- Compliance documentation
- Case management
- Problem solving
- Effective communication
- Attention to detail
- Training and development
- Time management
- Team collaboration
- Cash handling experience
- Multitasking Abilities
- Data management
- Teamwork
- Goal setting
- Customer relationship management
- Customer interaction
- Interpersonal skills
- Excellent communication
- Problem-solving aptitude
Accomplishments
Inducted to the National Society of Leadership and Success -May 2016
Timeline
Membership clerk
Costco wholesale club
05.2025 - Current
HSE inspector
ProPetro Services
03.2023 - 02.2024
field safety tech
American Safety
09.2022 - 03.2023
Child support officer
Office of the Attorney General
09.2021 - 03.2022
Texas Works Advisor II
Texas Health and Human Services
06.2019 - 09.2021
Patient Advocate
Alegis/MedData
02.2015 - 06.2019
Bachelor's degree - Criminology
Texas A and M University
Associate's degree - Social Work
San Antonio Community College