Liza Morrow
Harold,KY
Summary
Transit Manager with 25 years of experience in transportation operations and human resources. Expert in mentoring staff, ensuring compliance, and delivering exceptional customer service, driving operational excellence and a positive image.
Overview
26
26
years of professional experience
Work History
Transit Manager
Sandy Valley Transportation Services, Inc.
Prestonsburg, Kentucky
07.2019 - Current
- Oversaw daily transportation operations and ensured compliance with safety regulations.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of drivers payroll information, vacation/sick requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer/driver complaints and issues promptly, maintaining a
- positive brand image.
- SVTS Drivers yearly work holiday schedule.
Office Manager
Sandy Valley Transportation Services, Inc.
Prestonsburg, Kentucky
11.2009 - 07.2019
- Drug/Alcohol Coordinator.
- SVTS/Cabs compliance on employees and vehicles.
- Complaints.
- Company Insurance and KY Pension Retirement Coordinator.
- Scheduled all nursing home, programs, and dialysis client trips monthly.
- SVTS/Cabs' new driver training.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
Receptionist
Sandy Valley Transportation Services, Inc.
Prestonsburg, Kentucky
10.2001 - 11.2009
- Greeted and assisted clients upon arrival at Sandy Valley Transportation Services.
- Processed customer inquiries and provided accurate information promptly.
- Organized and maintained reception area for a professional appearance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Worked with our Senior Citizen Centers.
- Kentucky Works Program.
- Helped with maintenance data input.
- Helped in scheduling clients trips, referrals and client trip/vehicle denials.
Transit Driver
Sandy Valley Transportation Services, Inc.
Prestonsburg, KY
12.1999 - 10.2001
- Operated transit vehicles safely across designated routes.
- Assisted passengers with boarding and disembarking procedures.
- Maintained vehicle cleanliness and inspected for safety compliance.
- Communicated effectively with dispatch regarding route changes or delays.
- Provided exceptional customer service to enhance passenger experience.
- Documented daily vehicle inspections and maintenance needs accurately.
- Provided courteous customer service to all passengers while maintaining a professional demeanor.
- Provided first aid assistance when needed in accordance with company policies.
- Maintained accurate records such as vehicle mileage, fuel consumption, daily log sheets and other pertinent paperwork.
- Operated wheelchair lifts and ramps properly according to manufacturer's instructions.
Education
High School Diploma -
Betsy Layne High School
Betsy Layne, KY05-1993
Skills
- Transportation operations
- Compliance
- Payroll
- Staff performance monitoring
- Customer service
- Employee supervision
- Human resources
- Report preparation
Timeline
Transit Manager
Sandy Valley Transportation Services, Inc.
07.2019 - Current
Office Manager
Sandy Valley Transportation Services, Inc.
11.2009 - 07.2019
Receptionist
Sandy Valley Transportation Services, Inc.
10.2001 - 11.2009
Transit Driver
Sandy Valley Transportation Services, Inc.
12.1999 - 10.2001
High School Diploma -
Betsy Layne High School