Liza Sanchez
San Antonio,TX
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Tax Preparer
Jackson Hewitt
11.2021 - 04.2022
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Offered clients recommendations to reduce tax liabilities.
Tax Preparer
Jackson Hewitt
11.2020 - 06.2021
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Tax Preparer
Jackson Hewitt
11.2019 - 04.2020
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Deposit money in our bank
- Handle irate Customer
- Open and close store
Assistant Manager Tax Prepare
Jackson Hewitt
01.2016 - 04.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Print out checks
- Clean office
- open offie and closeoffice
Cashier
Burger King
09.2001 - 03.2002
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Southwestern Bell
09.1997 - 09.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Harlandale Academy
San Antonio, TX06.1997
Skills
- Tax Return Preparation
- Calm and Professional Under Pressure
- Order and Refund Processing
- Customer Data Confidentiality
- Understanding Customer Needs
- Tax Software
- Credit Card Payment Processing
- Customer Service and Assistance
- Answering Customer Questions
- Customer Assistance
Timeline
Tax Preparer
Jackson Hewitt
11.2021 - 04.2022
Tax Preparer
Jackson Hewitt
11.2020 - 06.2021
Tax Preparer
Jackson Hewitt
11.2019 - 04.2020
Assistant Manager Tax Prepare
Jackson Hewitt
01.2016 - 04.2019
Cashier
Burger King
09.2001 - 03.2002
Customer Service Representative
Southwestern Bell
09.1997 - 09.2000
High School Diploma -
Harlandale Academy
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