Liza Scatena
Moss Beach,CA
Summary
Results-driven General Manager with a track record of high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Known for excellent communication, problem-solving, and adaptability, resulting in effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Rey-Colombo Inc.
Pacifica, CA
07.2018 - 03.2023
- Successfully executed all aspects of daily business operations such as budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and executed employee recognition initiatives to inspire and motivate team members towards achieving company objectives.
- Successfully expanded the team by hiring qualified individuals to complement and advance business development.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Supervisor of Operations
USPS, United States Postal Service
Pacifica, CA
02.2013 - 03.2018
- Handled and resolved client complaints promptly, preserving exceptional satisfaction scores.
- Monitored employee productivity levels and identified room for improvement.
- Responded to information requests from superiors by providing specific documentation.
- Ensured compliance with safety and operational guidelines set by authorities at various levels.
- Served as a reliable source of performance and productivity data for supervisors.
Education
High School Diploma -
Terra Nova High School
Pacifica, CA06-1987
Skills
- Customer Service Optimization
- Schedule Management
- Effective Time Management
- Financial Monitoring
- Operations Management
- Clear Written Communication
- Team Motivation Strategies
- Workforce Skill Enhancement
- Clear Written Communication
- Effective Team Contributor
- Branding
- Account Management
Affiliations
- Mother and Tennis Coach
- Crafter of all things
- Autism Advocate
- Volunteer
Accomplishments
- Customer Service Excellence Award 2015, 2019, 2022
- Yearly reviews exceeding profit expectations
- Received Profit Sharing Awards for yearly increased sales
Certification
- ANSI Certified Food Protection Manager
- Food Safety Instructor/Compliance Officer
Timeline
General Manager
Rey-Colombo Inc.
07.2018 - 03.2023
Supervisor of Operations
USPS, United States Postal Service
02.2013 - 03.2018
High School Diploma -
Terra Nova High School