Liza Tapia
The Bronx,NY
Summary
Dedicated Criminal Justice student at Monroe University, pursuing an Associate Degree with a focus on criminology and law enforcement.
Seeking an internship or entry-level position to apply classroom knowledge to real-world experiences, and to develop skills in law enforcement,
Overview
6
6
years of professional experience
Work History
Home Health Aide
Crown of Life
03.2020 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Switchboard Operator
Westchester HHA Facility
09.2018 - 03.2020
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Education
Associate - Associate of Science in Criminal Justice
Monroe University
Berne, NYSkills
- Research and Analytical Thinking
- Critical Thinking and Problem Solving
- Excellent Written and Verbal
Communication - Proficient in Microsoft Office (Word,
- Excel, PowerPoint)
- Time Management and Organizational Skills
- Team Collaboration
Timeline
Home Health Aide
Crown of Life
03.2020 - Current
Switchboard Operator
Westchester HHA Facility
09.2018 - 03.2020
Associate - Associate of Science in Criminal Justice
Monroe University
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