Lizandra Costa
East Providence,US
Summary
Dedicated Sales Supervisor offering 4 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.
Overview
10
10
years of professional experience
Work History
Assistant Store and Training Manager
Evereve
Cranston, RI
08.2025 - Current
- Supported daily store operations, scheduling, and cash management.
- Coached and motivated team to exceed sales goals and deliver excellent client experiences.
- Assisted in recruiting, training, and developing stylists.
- Executed visual merchandising and floor sets to align with brand standards.
- Built strong client relationships through styling, upselling, and clienteling strategies.
- Partnered with Store Manager to analyze sales reports and drive KPI results.
Assistant Store Manager
Michael Kors
Wrentham, MA
01.2024 - Current
- Lead dynamic team to exceed sales targets, implement innovative visual merchandising strategies, and elevate customer experience at Michael Kors.
- Drive store performance through data-driven decision making, inventory management, and staff development, resulting in improved KPIs.
- Foster a cohesive team environment, mentor sales associates, and collaborate with corporate to align store operations with brand vision.
- Lead and execute key opening and closing duties and operational tasks
Sales Supervisor
Michael Kors
Providence, RI
01.2021 - 01.2024
- Build a client book to create customer relations and drive traffic
- Drive sales by utilizing all available tools and resources
- Supervise team when upper management isn’t there
- Manage a good work environment
- Perform key opening and closing duties such as counting money and recapping sales
- Ensure the highest level of customer service is being given while exercising leadership and multitasking
- Expertise in clientele including follow up calls and emails efficiently
Sales Associate
Michael Kors
Wrentham, MA
11.2015 - 01.2021
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Won store sales competition for highest sales for the month.
- Processed orders through system and coordinated product deliveries.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Sold over a million dollars in 2016 and 2017, and 800,000 in 2018.
Education
Bachelor of Arts - Portuguese
Federal University
Skills
- Retail merchandising
- Relationship-based selling
- Cash handling expertise
- Listening and communication proficiency
- Efficient time management
- Fluent in Portuguese, Spanish, English
LANGUAGES
Portuguese (Native)
Spanish (Highly proficient)
English (Highly proficient)
Timeline
Assistant Store and Training Manager
Evereve
08.2025 - Current
Assistant Store Manager
Michael Kors
01.2024 - Current
Sales Supervisor
Michael Kors
01.2021 - 01.2024
Sales Associate
Michael Kors
11.2015 - 01.2021
Bachelor of Arts - Portuguese
Federal University