Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lizandra Pagel

Plano

Summary

Results-driven leader with 10+ years of experience delivering enterprise SaaS, cloud, and data integration programs across Fortune 1000 organizations. Expert in managing global teams, driving Agile transformation, and executing high-impact implementations that generate measurable business outcomes. Skilled at simplifying complex challenges, aligning cross-functional stakeholders, and scaling delivery across dynamic environments. Proven ability to lead multimillion-dollar portfolios, enhance customer satisfaction, and accelerate time-to-value across technical ecosystems.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Technical Project Manager

Vendavo
04.2023 - Current
  • Lead 3–5 concurrent enterprise SaaS implementations across manufacturing, healthcare, and tech verticals, representing $10M+ in ARR.
  • Drive program governance and customer success through executive steering sessions, stakeholder alignment, and issue resolution.
  • Translate complex client needs into scalable product configurations, accelerating value realization and minimizing customization.
  • Facilitate Agile delivery across product, engineering, and functional teams to shorten implementation timelines and improve velocity.
  • Oversee UAT and cutover strategy, ensuring successful go-lives and long-term customer adoption with minimal disruption.
  • Optimize budget tracking and forecasting, reducing delivery overruns and aligning with customer procurement processes.
  • Strengthen customer trust and retention through proactive engagement and resolution of escalated risks and dependencies.
  • Contribute to strategic account planning and future-state roadmap alignment, enhancing upsell potential and ongoing partnership value.

Senior Systems Manager / Senior Technical Program Manager

ScienceLogic
02.2022 - 03.2023
  • Directed enterprise-wide data modernization and integration initiatives, aligning technology execution with business transformation goals.
  • Oversaw cross-functional delivery teams across data science, engineering, and analytics, improving collaboration across Salesforce and Power BI platforms.
  • Delivered a centralized data integration framework that cut manual reporting time by 30% and improved interdepartmental automation.
  • Designed scalable dashboards for executive audiences, enhancing real-time visibility into KPIs, SLA compliance, and business performance.
  • Shortened delivery timelines by 15% by refining roadmaps and aligning hiring strategies with capability gaps.
  • Championed enterprise-wide solutions to reduce technical debt and increase system agility, acting as a strategic advisor to leadership.
  • Identified and mitigated critical system bottlenecks, resulting in streamlined workflows and faster data-driven decision-making.

Senior Technical Implementation Manager

RSA
05.2021 - 02.2022
  • Led high-impact enterprise implementations focused on cybersecurity solutions, UI/UX modernization, and cloud infrastructure integrations.
  • Managed end-to-end implementation of acquisition-related IT transitions across compliance, legal, and infrastructure—achieving 100% uptime during cutover.
  • Accelerated agile adoption across cross-functional teams, boosting sprint velocity and shortening project timelines.
  • Guided cloud migration and product rollout efforts, enabling secure, scalable systems aligned to enterprise security standards.
  • Served as the primary escalation point for risks and blockers, developing mitigation plans and reporting frameworks for executive leadership.
  • Collaborated with technical architects and engineering to refine solution architecture and improve end-user experience.
  • Delivered stakeholder-ready status updates, roadmap visualizations, and post-launch retrospectives to support business alignment.

Operations Consultant / IT Project Manager

Kadiant
10.2019 - 03.2020
  • Led operational expansion and IT readiness for new healthcare clinic launches across the U.S., enabling rapid scale during high-growth phase.
  • Managed timelines, vendor contracts, construction milestones, and IT setup from lease execution through go-live for 4 new clinics.
  • Developed repeatable expansion playbooks that reduced time-to-launch and cross-functional friction in subsequent rollouts.
  • Coordinated cross-functional efforts across real estate, facilities, and technology teams to drive clinic readiness.
  • Built trusted relationships across internal leadership and third-party partners to resolve roadblocks and reduce project delays.
  • Instituted tracking mechanisms and SOPs for site setup, leading to streamlined operations and faster future deployments.

IT Project Manager

Smoothie King
Dallas
05.2018 - 07.2019
  • Led digital transformation initiatives across customer engagement and operational platforms to drive revenue and brand growth.
  • Delivered 3 major enterprise implementations—Salesforce CRM, LevelUp mobile app, and OLO online ordering—aligned to customer experience KPIs.
  • Oversaw full headquarters relocation, ensuring IT infrastructure continuity with zero disruption to business operations.
  • Orchestrated Agile ceremonies and sprint planning across business and technical teams to improve delivery cadence.
  • Enhanced leadership visibility with executive dashboards, surfacing key performance and delivery metrics.
  • Collaborated with product, marketing, and IT to prioritize roadmap initiatives and align projects with strategic goals.
  • Implemented scalable reporting and communication frameworks to ensure project transparency and stakeholder alignment.

IT Implementation Manager

Exigo
Dallas
08.2017 - 05.2018
  • Led cross-functional delivery for SaaS client implementations, translating business goals into configurable platform solutions.
  • Managed the full client lifecycle from discovery through go-live, including delivery planning, testing, and stakeholder onboarding.
  • Partnered with internal teams and third-party developers to ensure timely, high-quality deliverables across concurrent implementations.
  • Facilitated on-site training and knowledge transfer sessions to drive adoption and reduce post-launch support needs.
  • Balanced competing priorities across multiple enterprise clients while maintaining delivery timelines and solution quality.
  • Created standardized implementation frameworks to streamline delivery processes and improve team efficiency.

IT Project Manager (Progressed from QA Analyst → Business Analyst → Project Manager)

Ambit Energy
Dallas
05.2012 - 07.2017
  • Delivered full-cycle project execution for legacy platform redesigns, portal enhancements, and marketing system automation.
  • Increased customer satisfaction by 20% through optimized self-service capabilities and reduced support call volume.
  • Managed cross-functional Agile teams to deliver roadmap features aligned to business priorities and stakeholder expectations.
  • Championed SDLC standardization across IT, reducing delivery delays and lowering defect rates.
  • Collaborated with QA and Dev teams to streamline testing processes and ensure on-time, high-quality releases.
  • Supported executive reporting through data-driven project dashboards and metrics tracking for continuous improvement.

Education

Bachelor of Science - Information Technology

University of North Texas
Denton, TX
05-2012

Skills

  • Enterprise SaaS Delivery
  • Cloud Implementations
  • Digital Transformation
  • Agile
  • Scrum
  • SAFe Methodologies
  • Program & Portfolio Management
  • Stakeholder Alignment
  • Steering Committee Facilitation
  • Executive Reporting
  • UAT
  • Cutover
  • Go-Live Strategy
  • System Integrations
  • Risk Mitigation
  • Techno-Functional Oversight
  • KPI Tracking
  • SLA Management
  • Roadmap Execution
  • Operational Scaling
  • Data Ecosystems
  • Salesforce
  • Power BI
  • Azure
  • Application Modernization
  • Budget & Forecast Management
  • Cross-Functional Leadership
  • Global Teams
  • Change management
  • Order to cash
  • CPQ

Certification

Certified Scrum Master (CSM), Scrum Alliance

Languages

Spanish
Native/ Bilingual

Timeline

Senior Technical Project Manager

Vendavo
04.2023 - Current

Senior Systems Manager / Senior Technical Program Manager

ScienceLogic
02.2022 - 03.2023

Senior Technical Implementation Manager

RSA
05.2021 - 02.2022

Operations Consultant / IT Project Manager

Kadiant
10.2019 - 03.2020

IT Project Manager

Smoothie King
05.2018 - 07.2019

IT Implementation Manager

Exigo
08.2017 - 05.2018

IT Project Manager (Progressed from QA Analyst → Business Analyst → Project Manager)

Ambit Energy
05.2012 - 07.2017

Bachelor of Science - Information Technology

University of North Texas

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