Lizandra Torres
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Manager
Petsmart
Modesto, CA
11.2015 - 05.2024
- Monitored customer service performance metrics and identified areas for improvement.
- Coordinated with external vendors to resolve complex technical problems.
- Trained new employees on company policies and procedures related to customer service.
- Created reports detailing customer service trends and team performance data.
- Resolved escalated customer complaints in a timely manner.
- Analyzed customer feedback surveys and reported results to senior management staff.
Cashier
PetSmart
Modesto, CA
05.2014 - 11.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cash Office Associate
TJ Max
Turlock, CA
09.2013 - 05.2015
- Processed payments, reconciled accounts and made bank deposits.
- Verified cash drawer, counted money and balanced receipts.
- Maintained records of all daily transactions in an organized manner.
- Resolved discrepancies between physical count of cash and register balance.
- Trained new employees on proper cash handling techniques and policies.
Education
Vocational Nursing Program - Nursing Education
Gurnick Academy of Medical Arts
Modesto, CA07-2024
Skills
- Records Management
- Staff Training
- Work Planning and Prioritization
- Teamwork and Collaboration
- Support Services
Certification
- BLS for healthcare providers (CPR and AED)
- Current BLS certification
Timeline
Support Manager
Petsmart
11.2015 - 05.2024
Cashier
PetSmart
05.2014 - 11.2015
Cash Office Associate
TJ Max
09.2013 - 05.2015
Vocational Nursing Program - Nursing Education
Gurnick Academy of Medical Arts