Liza Yanet Cardenas Maatouk
McAllen,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 10 plus years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Customer Service Associate
Aim Media Texas
06.2019 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sandwich Artist
Firehouse Subs
05.2015 - 11.2018
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Monitored inventory and requisitioned low-stock items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Child Care Supervisor
Freedom Fitness Clubs
01.2012 - 07.2014
- Backed up staff by assisting with difficult behavioral situations.
- Organized classroom resources and lesson supplies for teachers.
- Verified proper sign-in and sign-out procedures according to optimal security protections for children.
- Managed paperwork for childcare operations, employee management and state requirements.
- Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Dietary Aide
Mission Regional Hospital
05.2007 - 11.2010
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Monitored food safety and sanitation standards in food service areas.
Food Service Associate
South Texas College
08.2004 - 10.2007
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted visitors, answered questions and accepted payments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
Education
Associate of Applied Science - Business Administration And Management
South Texas College
Mcallen, TX12.2018
Certificate - Business Administration And Management
South Texas College
Mcallen, TX05.2018
Skills
- Customer Service
- Inbound and Outbound Calling
- Exceptional Communicator
- Customer Service and Assistance
- Problem Resolution
- Verbal Communication
- Prioritizing Calls
- Complaint Escalation
- Multi-Line Phone Systems
- Customer Complaint Resolution
- Understanding Customer Needs
- Telephone Reception
- Call Transfers
Timeline
Customer Service Associate
Aim Media Texas
06.2019 - 03.2022
Sandwich Artist
Firehouse Subs
05.2015 - 11.2018
Child Care Supervisor
Freedom Fitness Clubs
01.2012 - 07.2014
Dietary Aide
Mission Regional Hospital
05.2007 - 11.2010
Food Service Associate
South Texas College
08.2004 - 10.2007
Associate of Applied Science - Business Administration And Management
South Texas College
Certificate - Business Administration And Management
South Texas College
Similar Profiles
Irvin RodriguezIrvin Rodriguez
Customer Service Representative at AIM Media Texas Operating LLCCustomer Service Representative at AIM Media Texas Operating LLC
KARINA MARINKARINA MARIN
Community Care Worker at Texas Health And Human Service CommissionCommunity Care Worker at Texas Health And Human Service Commission
KARINA MARINKARINA MARIN
Community Care Worker at Texas Health And Human Service CommissionCommunity Care Worker at Texas Health And Human Service Commission